What are the responsibilities and job description for the Shift Lead-FOH position at Real Urban Barbecue?
The Shift Leader is responsible for assisting the management team in overseeing restaurant operations and personnel during an assigned shift. To ensure company's standards are met according to recipes, procedures, quality, timeliness and taking care of the guest.
PRIMARY ACCOUNTABILITIES :
- Supervise employees during scheduled shifts.
- Adhere to Company policies and procedures.
- Responsible for keeping the restaurant clean and always maintained.
- Guest resolution
- Adhere to all Company standard operating procedures.
- Builds morale through personal and professional growth. Mentors through the highest standards of service and systems. Creates a culture that inspires all staff to maintain the highest Guest value standards in the industry. Develops people through one-on-one development to support execution.
- All products are made from scratch and served fresh starting with the best ingredients, proven recipes and addictive taste profiles. Understands and executes all menu items through standards to recipes. Has a deep understanding of cost control and product quality.
- Create exceptional Guest service.
- Achieves financial results through systems and standards.
- Develops greater financial trends through business metrics, consistent focus on sales, COG, labor and total operating expenses.
- COG, labor and total operating expenses.
- Perform all duties as assigned.
KNOWLEDGE, SKILLS, & ABILITIES (Please indicate if required or preferred) :
High School diploma or equivalent is required.
2 years of restaurant or equivalent experience is preferred.
Demonstrated time management and organizational skills required
