What are the responsibilities and job description for the Customer Experience Specialist position at RealCold?
We are seeking a skilled professional to join our team as a Cold Storage Relationship Manager at RealCold.
About the Role:
- Prioritize building strong relationships with existing and potential customers to drive sales growth.
- Design and execute customer retention campaigns to foster loyalty and engagement.
- Collaborate with cross-functional teams to ensure effective communication and seamless execution.
- Monitor and analyze customer feedback to identify areas for improvement.
Key Responsibilities:
- Build and maintain a network of sources to identify new sales opportunities.
- Communicate with customers and leads to understand their product and service needs.
- Manage key accounts as the primary point of contact to establish relationships and resolve issues.
- Ensure customer satisfaction through ongoing communication and relationship management.
Required Skills and Qualifications:
- Strong knowledge of B2B, D2C, cold storage, and warehouse environments.
- Minimum 2-5 years of experience in a warehouse or cold storage environment.
- Excellent communication, interpersonal, and customer service skills.
- Ability to relate and explain complex information to internal and external customers.
