What are the responsibilities and job description for the Logistics and Customer Engagement Professional position at RealCold?
Join our dynamic team at RealCold as a Logistics and Customer Engagement Professional!
About the Job:
- Prioritize building strong relationships with existing and potential customers to drive sales growth.
- Design and execute customer retention campaigns to foster loyalty and engagement.
- Collaborate with cross-functional teams to ensure effective communication and seamless execution.
- Monitor and analyze customer feedback to identify areas for improvement.
Main Responsibilities:
- Identify and pursue new sales opportunities through a network of sources.
- Communicate effectively with customers and leads to understand their products and service requirements.
- Manage key accounts as the primary point of contact to establish relationships and resolve issues.
- Maintain detailed records of sales activities, including calls, orders, sales, lost business, and customer relationship challenges.
Requirements:
- Strong knowledge of B2B, D2C, cold storage, and warehouse environments.
- Minimum 2-5 years of experience in a warehouse or cold storage environment.
- Excellent communication, interpersonal, and customer service skills.
- Ability to relate and explain complex information to internal and external customers.
