What are the responsibilities and job description for the GIS Service Delivery Manager-2 position at Realign LLC?
Job Type: Full Time
Job Category: IT
Job Description
Job Title: GIS Service Delivery Manager
Job Summary:
We are seeking a dynamic GIS Service Delivery Manager to lead our end-to-end GIS service operations in Oakland, CA. This is a 100% onsite role where you’ll play a critical part in delivering high-quality geospatial solutions for utility operations while driving innovation and growth.
Roles & Responsibilities
Service Delivery & Project Management:
- Oversee end-to-end GIS service delivery, ensuring adherence to SLAs, KPIs, and quality standards.
- Lead project planning, execution, and governance for GIS initiatives, ensuring seamless integration with utility operations.
- Manage multi-functional teams, including GIS development, integration, and support teams.
- Implement ITIL-based service management practices for incident, problem, and change management in GIS environments.
- Ensure compliance with utility industry standards, security policies, and regulatory requirements for GIS solutions.
- Identify and drive continuous service improvements to enhance performance, scalability, and cost efficiency.
- Monitor and mitigate project risks, issues, and dependencies, ensuring timely resolution and proactive management.
- Collaborate with internal teams, offshore delivery units, and third-party vendors for seamless service execution.
Business Growth:
- Identify and develop new business opportunities, with a focus on expanding Utility Network Management (UnM) solutions.
- Support pre-sales, proposal development, and solution presentations to grow GIS service offerings.
- Work with account and business development teams to drive contract renewals, scope expansions, and revenue growth.
- Explore emerging GIS technologies, cloud-based GIS solutions, and AI-driven geospatial applications to enhance service portfolios.
- Foster innovation by identifying automation, predictive analytics, and geospatial intelligence opportunities for utilities.
- Develop strategic plans to position UnM solutions as a core offering for utility clients.
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Required Skills
Technical Project Manager
