What are the responsibilities and job description for the ACAM / Compliance Coordinator position at RealManage?

Overview

Imagine working for a dynamic, technology-driven HOA management company that is rapidly expanding, offering abundant opportunities for career advancement, and fostering a company culture that genuinely supports its team members.

RealManage has earned the prestigious Certified™ recognition from Great Place to Work ®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.

At RealManage, we deeply value your professionalism and dedication. We are dedicated to ensuring your long-term career success and consider you not just an employee, but a valued member of our family.

Join us at RealManage and be part of a thriving environment where growth, innovation, and supportive teamwork define our everyday operations.

Company Overview :

RealManage is a prominent national firm recognized on the Inc. 5000 list, operating across 26 states and serving a diverse array of clients including homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. Our client base also includes nationally renowned developer and builder clients.

Ranked among the top firms in the community management industry (#3 out of 5,000 ), RealManage distinguishes itself by delivering exceptional solutions at competitive prices. We leverage cutting-edge cloud-based technologies and mobile apps, supported by industry-leading practices and a highly skilled workforce.

Our mission at RealManage is to offer comprehensive and innovative solutions that consistently surpass customer expectations. We prioritize transparency and visibility in all client interactions, continuously measuring our performance to achieve rapid improvement. We foster a workplace culture that promotes professionalism, encourages growth, and embraces diversity. By maintaining financial strength and focusing on continual innovation, we aim to lead the industry with pioneering advancements.

Join RealManage and contribute to a company dedicated to excellence, innovation, and delivering unparalleled service in community management.

RealManage is a values-based company with the following values as our guiding principles :

Integrity : we always do the right thing.
Respect : for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
Selflessness : more than teamwork; we are part of something special and much larger than any of us.
Personal Relationships : we are a professional services company; people do business with people they like.
Always Improving : never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

Responsibilities

Duties and Responsibilities ACAM :

Handling day-to-day tasks and communication in a fast-paced environment

Assisting owners with questions regarding policies and procedures

Assisting owners with HOA related issues and communicate to CAM when appropriate

Opening all mail and packages and distribute appropriately

At the direction of the CAM, electronically filing all invoices and send to CAM for processing.

Invoicing property entities for water usage and confirm payment

Invoicing property entities for employee vehicle passes and confirm payment

Keeping all contact lists up to date

Keeping all Homeowner packets up to date

Using Google Drive, Microsoft Word, Excel, Outlook

Keeping Security Binders up to date

Keeping all owner files up to date

Keeping owner portal up to date with monthly and annual documents

Acting as an owner liaison between owners / guests and vendors, as needed

Processing and making bank deposits twice weekly

Keeping file and record retention system up to date

Preparing for and attending quarterly HOA Board meetings following set procedures

Preparing for and attending Annual Owners Meeting and Reception following set procedures

Preparing meeting minutes for all Board of Director and Annual Meetings

Assisting in preparing, proofing and sending communications out to owners and others

Preparing and managing ordering for annual vehicle passes and annual meeting materials

Assisting CAM with projects and meetings as requested

Attending miscellaneous meetings when requested by CAM or Board of Directors

Plus other work related tasks as needed

Duties and Responsibilities Compliance Inspector :

Research issues of non-compliance and prepares documentation for Committee / Board review.

Records and tracks compliance information through company database

Working outside performing inspections / issuing HOA violations / speaking with residents.

Maintains detailed records of compliance through investigations and follow up reports of non-compliance.

Investigates issues of complaints / accusations brought against second parties by homeowners and makes determinations based on these findings.

Oversees the preparation of all Courtesy Notices, Fines Notices and all related compliance issues as well as landscape submittals.

Conducts routine physical inspections of all assigned neighborhoods to ensure compliance of association CC&R’s.

Educated homeowners on proper submittal processes and compliance administration.

Meets with and provides ongoing education to homeowner committees.

Develops and utilizes a tracking system that ensures timely implementation of compliance.

Monitors software database to uphold guideline standards.

Assists with ARC submittal process and inspections.

Performs other related duties as directed.

Qualifications

Must detail oriented.

Must have reliable transportation to work on location at association

High school diploma

Ability to prioritize and meet deadlines

Team player willing to assist where needed

Pay and Benefits :

23.00 to $27.00 hour, depending on education and experience.

Benefits include :

Medical Insurance

Dental Insurance

Vision Insurance

Life and Disability Insurance

HSA (Required High Deductible Medical Plan to be eligible)

Education Reimbursement

401K matching

Employee Assistance Program (EAP)

11 paid Holidays

Salary : $23 - $27

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