Onsite HOA Member Services/Administrative (CGCA2025-8187)

Overview

GrandManors is a Division of RealManage, a company that specializes in the management of community associations with onsite staff. 

Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The GrandManors professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.

RealManage is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

RealManage has earned the prestigious Certified™ recognition from Great Place to Work®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.

Community Overview: 

Vision: Yosemite Lakes Park will endure as a beautiful place to raise a family and enjoy a lifetime!

Mission Statement: The mission of Yosemite Lakes Owners Association is to nurture a culture of community, to preserve the natural beauty of our surroundings and to exercise sound financial stewardship that allows the best quality of life for our residents through efficient, resourceful and professional leadership.

Goals:• To maintain a park like setting that reflects the natural beauty of the Sierra foothills.• To enhance the safety, welfare, and interests of the owners and visitors.• To maintain the amenities which enrich our quality of life.• To support events, organizations and activities in Yosemite Lakes Park that promote a sense of community.• To exercise financial stewardship to achieve peak performance, productivity and profitability.• To ensure a Master Plan is in place for management of vital infrastructure including roads and the water system.

What you’ll find hereYosemite Lakes Park is a non-gated community in the Central California Sierra Mountain foothills located between Yosemite National Park and Fresno near the unincorporated town of Coarsegold. YLP covers about 10 square miles at elevations from 900 to 2,200 feet, naturally landscaped by oak tree, pine tree, and boulder landscapes, pristine views of snowcapped mountains and the broader views of the Central Valley. All homes are custom-built on 1 acre and larger home sites. There are 2,263 parcels with about 1,870 homes.

YLP is administered by an elected board of the Yosemite Lakes Owners Association (YLOA). Declaration of Restrictions (DOR) are not stringent as YLP caters to people who enjoy an active outdoor lifestyle and the community retains its character by individual pride in ownership.

Amenities include a 9-hole golf course with pro shop and coffee shop, riding/boarding stable, clubhouse with restaurant, lounge and library, swimming pool and tennis courts, a ball field, picnic areas, basketball court, volleyball court, tether ball, private security, storage facility, hiking/riding trails and fishing lakes.

Responsibilities

Customer Service:● Greet & welcome members and guests. Act as an initial point of contact for Association members and guests as they enter the Clubhouse● Provide warm and welcoming assistance to members and guests, using their name when possible● Direct members & guests to their destination. Distribute maps, event flyers, brochures and other material● Provide orientation to new members

Reception:● Answer multi-line phone system, and expedite incoming calls● Inter-departmental communication to ensure accuracy of all information given out at the front desk● Keep Lobby tidy and aesthetically inviting.● Receive small shipments from FedEx, the post office and UPS for the administrative offices● Help keep bathrooms stocked

Administrative:● Email correspondence with members● Receive and document payments● Print out a monthly schedule of room reservations, including room setup requirements. ● Distribute mail● Keep approved literature, flyers, forms and office supplies stocked● Post signage throughout the clubhouse as needed● Make copies● Update member contact information and document all changes.● File property folders● Assist Supervisors with miscellaneous projects & other duties as assigned

Memberships Services:● Receive and process all membership forms● Keep an organized file of all membership records so they can be accessed by others with ease● Print Membership ID cards for all qualifying members.● Distribute Guest Passes & Grandkids passes to members accordingly. Document every member that has been given guest and/or grandkid pass to ensure no duplicate passes are given out● Be familiar enough to frequently convey information about Membership Policies● Monitor the appropriate use of membership within the facility by members● Process New Project/Build Forms for the Environmental Control Committee and answer general queries regarding CC&R guidelines and the review process.● Pull expired memberships from our system so they no longer have access to the facilities

Membership Sales & Member Retention:● Remain thoroughly informed & current on every membership offered and the benefits associated with each member.● Promote memberships through dialogue with members & guests. When appropriate, give tours of the facility

Events:● Stay current and informed on all Yosemite Lakes social events.● Promote events through dialogue with members and guests and distribution of flyers at the front desk● Book reservations for events if applicable

Qualifications

• Qualifications:

  • Education equivalent to a 2 Year Associate’s Degree, or equivalent in related work experience.
  • Excellent communication skills, both written and verbal
  • Positive, customer friendly and helpful demeanor
  • Previous experience assisting with customer billing and account issues a plus
  • Previous experience providing basic technology help desk support a plus
  • Bilingual language skills is a plus

Pay and Benefits:

$20.00 to $22.00 per hour, depending on education and experience.

Benefits include:

• Medical Insurance - Company will pay the premium for Employee Only Tier on the HSA plan
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA 
• Education Reimbursement 
• 401K matching 
• Employee Assistance Program (EAP)
• 11 paid Holidays

Salary : $20 - $22