What are the responsibilities and job description for the IT Service Desk Analyst - Onboarding & Offboarding position at Realty Income Corporation?
Realty Income aims to be a globally recognized leader in the S&P 100, committed to creating long-term value for all stakeholders. These stakeholders include our dedicated team members, who embody our purpose : building enduring relationships and brighter financial futures. This guiding principle serves as a beacon for our team, influencing every action we take.
Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today.
Realty Income’s employees consistently invest their time, commitment, and dedication into the company, and in turn, they receive investment returns in the form of purpose, belonging, and opportunities for advancement.
Realty Income is committed to best-in-class corporate responsibility practices through environmental initiatives, governance programs, and community outreach projects. From the boardroom to the breakroom, our team members make a difference every day.
Position Overview :
The Service Desk Onboarding & Offboarding Analyst is a key role within our IT team, providing critical support and ensuring a smooth IT experience for employees joining and departing the organization. This position offers the opportunity to play a pivotal role in both the onboarding and offboarding process, working closely with People Success and other departments to deliver top-tier service. The Service Desk Analyst will be responsible for managing IT resources, ensuring proper access control, and maintaining role-based security policies while also supporting end-users and IT operations.
This is an on-site role based in our Del Mar headquarters.
Key Responsibilities : Onboarding and Offboarding :
- Coordinate IT equipment setup for new employees, ensuring smooth onboarding and providing essential IT training.
- Facilitate the offboarding process by managing asset recovery, account termination, and ensuring compliance with data protection policies.
- Collaborate with People Success to ensure accurate employee information and IT equipment distribution.
- Ensure proper access control by validating employee accounts and permissions, updating role-based access control (RBAC) matrices.
- Conduct onboarding sessions for domestic employees and assist the EU-based IT team with international onboarding processes.
- Maintain comprehensive documentation of onboarding / offboarding procedures and work with the IT team to continually improve the process.
End-User Support & IT Service Desk Functions :
Automation & Process Improvement :
Qualifications :
Preferred Qualifications :
What you will get in return :
The hourly rate for this role is in the range of $26.57 - $42.26 ($55,273 - $87,908). You may be eligible for an annual discretionary bonus and an annual discretionary stock award, (dependent on date of hire) to be discussed during the initial phone interview. Base salary and total compensation package determined by the candidate's experience, knowledge, education, skills, performance, and abilities, as well as internal equity, company performance, and alignment with market data.
Most US based full-time and part-time roles come with flexible schedules. We offer a best-in-class benefits package that includes healthcare, dental, and vision insurance for employees and eligible dependents. Our 401(k)-retirement plan has a company match of 50% up to 6% of eligible compensation. Realty Income also offers other wellness, financial, and work / lifestyle-specific benefits, along with 8.66 PTO hours every month; in addition to 12 paid holidays, and paid volunteer time. Realty Income’s purpose is to build enduring relationships and brighter financial futures, and this starts with you!
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Salary : $55,273 - $87,908
