Assistant Manager

General Summary

Working for Realty Operations Group means being part of a team dedicated to delivering a best-in- class apartment living experience. We maintain a superior group of professionals united by a common commitment to the highest level of integrity and business ethics in all our dealings. At Realty Operations Group, we are committed to innovation and creative problem-solving. We provide our team members with constant training, development opportunities, and career advancement in a fast-paced environment. We are looking for the right candidate to join our Property Operations Team as a Residential Operations Associate. The Residential Operations Associate will be responsible for supporting the management and oversight of our Florida portfolio. This role involves collaborating with various onsite teams as welt as corporate stakeholders.

Essential Job Function / Responsivities

Reporting

• Review and summarize weekly operational KPI reports.
• Identify variances vs. budget and escalate to Senior Regional Manager and Asset Management Department.
• Manage and report on i Major Capital Projects
• Organize vendors
• Track costs vs. budget.
• Check in with operating tesms to receive timely project updates.
  

Customer Service

• Monitor interactions between the teams and residents to ensure professional, efficient, and courteous communication.
  
  

» Monitor issues with customer satisfaction to relevant stakeholders via regular written updates.

• Provide feedback and support on resident interactions to enhance customer service capabilities.
• Regularly monitor and analyze resident feedback, identifying areas for improvement.
  
  

Training & DeveI

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• Collaborate with the Training Manager and corporate stakeholders to customize training plans and initiatives.
• Ensure team compliance with all assigned courses on Edge2Learn and Talent Space wlthin specified timelines and company standards.
  

Property Operations

• Assist with the preparation and/or update of policies and procedures documents to enhance our operational effectiveness.
• Utilize data from property management software, to monitor operational efficiency.
• Assist with the processing of purchase requisitions and deliveries.
• Track and assist with the resolution of aged invoices without deliveries, and invoice issue report.
  

Compliance

• Track and submit all necessary regulatory filings and inspections by property.
• monitor changes to City and State regulations affecting property operation9.
  
  

Requirements

• Minimum 3 years of customer service experience, highly preferred
• Experience in multifamily rental housing
• A Bachelor's Degree is preferred but not required
  
  

Skills

• Strong literacy in US Word and Excel, Yardi is a plus.
• Strong understanding of customer service strategies and best practices
• Excellent leadership, communication and interpersonal skills.
• Ability to analyze data and metrics to drive improvements.
• Highly organized, detail oriented, and self-motivated.
• Excellent written and oral communication skills
• Demonstrated ability to work well within a corporate environment.