Training Manager

General Summary: The primary duties of the Manager of Training and Team Development will include working with the Senior Leadership Team, Regional Managers, On-Site Teams, Leasing team and the other stakeholders to develop and execute a comprehensive training curriculum for new and current team members.

This position is responsible for improving the productivity of the organization's employees, assessing company-wide developmental needs to driving training initiatives while identifying and arranging suitable training solutions for employees. This position actively searches, creatively designs, and implements effective methods to educate, enhance performance and recognize performance.

Essential Job Functions/Responsibilities:

• Oversee training programs, both internal and external, that include in-person and web-based seminars, create training materials, facilitate group sessions, author training videos and more.
• Determine training needs and requirements by meeting with managers, talking with employees and residents or gather information via surveys.
• Create and maintain training schedules for existing team members and new hires.
• Modify and create course materials and training manuals to meet specific training needs via Grace Hill / Edge2Learn.
• Present in-person and online training sessions. Record video sessions as needed.
• Work with property managers to address learning issues, instruction problems, or new educational needs regarding specific employees or departments.
• Monitor and report industry training statistics.
• Organize and maintain library of training.
• Administer Mystery Shop Program
• Design training curriculum, assessments, and materials, to support organizational goals, business initiatives, and key performance drivers.
• Maintain understanding of new educational and training techniques and methods.
• Measure the effectiveness of all training curriculum.
• Create an energetic and engaging training environment to help foster the company's culture and align with the company's values.
• Exemplifies the desired culture and philosophies of the organization.
• Works effectively as a team member with other members of management and the marketing staff.
• Assist the Senior Director of Marketing in special projects that may be assigned.

Qualifications:

• Bachelor’s Degree in a related field is required
• Minimum of 3 years of property management experience OR 2 years' experience in a corporate environment in the multifamily, hospitality industry or service industry.
• Exceptional scheduling and organizational skills.
• Experience with computer programs such as MS Word, Excel, Power Point, and Outlook.
• Exceptional written and oral communication skills.
• Experience with Ellis or Grace Hill Training program.
• Knowledge of Fair Housing Laws preferred.
• Previous demonstrated training experience preferred.
• Experience in creating and conducting public presentations.
• Experience with training best practices, skills assessment and processes.
• Must be self-starter.
• Excellent verbal and written communication skills.
• Strong presentation skills.
• Adept with a variety of multimedia training platforms and methods.
• Ability to evaluate and research training options and alternatives.
• Ability to design and implement effective training and development.

Travel Requirements: Travel to various community locations in and out of state.