Area Manager

Job description: 

Reap Management is currently seeking a dynamic and experienced Area Manager to join our team. In this pivotal role, you will lead and shape the success of multiple properties within your assigned area, ensuring they align with our mission and core values. 

Company Description:

Reap Management is a dynamic and growing company that owns and manages multifamily properties with a focus on high-quality garden-style "value-add" apartment homes. We are committed to delivering exceptional service and measurable results, consistently exceeding investor expectations. Our culture fosters growth and success, offering our team members opportunities to work, grow, and advance within the company. We prioritize promoting from within, and our rapid expansion creates frequent opportunities for career progression. Our current portfolio consists of 1,616 units across seven assets, with an additional 167-unit asset expected to be added within the next 30 days.

Impact:

As an Area Manager at Reap Management, your influence will extend beyond day-to-day operations, shaping the success and reputation of multiple properties within your portfolio.

Key Responsibilities:

Operational Management:

• This position will be based within one of our properties, where you will oversee daily operations. Additionally, you will manage operations across multiple other properties, ensuring consistency in adhering to company policies and procedures.
• Manage and mentor on-site property managers and staff, providing guidance and support to achieve operational excellence.
• Conduct regular property inspections to ensure high standards of maintenance and curb appeal.
• Lead by example and maintain a positive work environment. 

Financial Oversight:

• Manage property budgets, including operating expenses and capital improvements.
• Monitor and analyze financial performance, including rent collections, operating costs, and profitability.
• Implement cost-saving measures while maintaining property quality and resident satisfaction.

Resident Relations:

•  Address resident concerns and resolve issues in a timely and professional manner.
•  Ensure high levels of resident satisfaction and retention through effective communication and problem-solving.
•  Oversee leasing processes, including marketing strategies, tenant screening, and lease negotiations.

Marketing and Leasing:

•  Develop and implement marketing strategies to attract and retain residents.
•  Analyze market trends and competitive properties to adjust pricing and leasing strategies accordingly.
•  Collaborate with leasing teams to maximize occupancy and revenue.

Compliance and Risk Management:

•  Ensure properties comply with local, state, and federal regulations, including Fair Housing laws.
•  Manage property insurance and handle risk management issues.
•  Implement and oversee safety and emergency procedures.
• Oversee the collection and eviction process to ensure strong financial results while maintaining strict compliance with legal requirements.
• Capable of representing the community in court for eviction filings, ensuring all legal proceedings are handled with professionalism and accuracy.

Reporting and Administration:

• Prepare and present regular reports on property performance, including financials, occupancy, and maintenance issues.
• Maintain accurate and up-to-date records for each property.
• Utilize property management software for reporting and operational tasks.
• Actively participates in regular meetings and training sessions to stay informed and continuously improve skills

Marketing:

• Develop and recommend targeted marketing strategies to meet property performance goals while ensuring maximum cost efficiency.
• Provide consultation and guidance to on-site managers on rent adjustments, aligned with availability and current market conditions.
• Conduct comprehensive market surveys, making data-driven pricing and operational adjustments to remain competitive within the local marketplace.
• Maintain a deep understanding of the sub-markets for all properties under supervision to optimize property positioning.
• Facilitate ongoing training for leasing teams, including monthly sales and marketing seminars, to enhance skills and performance.
• Review quarterly shopping reports with site personnel, ensuring that quality, enthusiasm, and motivation remain at or exceed expected standards.

Special Projects:

• Tour visitors, such as investors, partners, lenders or brokers.
• Participate in special assignments from time to time as directed by the Vice President of Operations

Qualifications:

• Progressive advancement within the multifamily industry.
• At least 10 years experience in the multifamily industry with at least 3 years experience as a multi-site, area, or regional manager. 
• Long term focus and desire to work in a fast-paced, growing organization.
• Consistent attention to detail, strong organizational skills
• Excellent written and verbal communication skills
• Ability to listen, understand goals, and think creatively
• Experience with property management software, such as AppFolio, is a plus.
• Valid driver's license and auto liability insurance required
• Reliable transportation
• Professional-level proficiency in Spanish is a plus but not required.

Physical Demands:

• Ability to climb up to four flights of stairs to access apartments.
• Ability to walk several acres to tour community.
• Some lifting; up to 25lbs.
• Ability to sit or stand for long periods at a time.

Benefits:

• Competitive pay with bonus potential 
• Medical, Vision, and Dental insurance
• Paid Vacation & Holidays

Core Values:

Act with Integrity: At Reap Management, acting with integrity means conducting business with honesty and transparency. It involves ethical decision-making that respects the interests of all stakeholders, including clients, investors, employees, and the communities impacted by our operations. It means prioritizing what is fair, just, and beneficial for all parties involved, even when faced with difficult choices. It embodies a commitment to social responsibility, community engagement, and making a positive impact through our business practices. This value is foundational to building trust and sustaining long-term relationships. Doing the right thing reflects a commitment to moral and ethical conduct in all business dealings.

Excellence Everyday: Commitment to excellence is at the heart of Reap Management's operations, striving for superior performance and quality in every aspect of the business. This entails continuous improvement, attention to detail, and a drive to exceed expectations in property management.

Teamwork: Teamwork is crucial for Reap Management, emphasizing collaboration, open communication, and mutual respect among team members. It involves leveraging diverse skills and perspectives to achieve common goals, foster innovation, and enhance the company's ability to navigate complex challenges in the multifamily market.

Flexibility: At Reap Management, flexibility is the heartbeat of our approach to the ever-evolving multifamily landscape. This pivotal value reflects our commitment to versatile strategies and operations that anticipate and adapt to change with ease. Our dedication to flexibility is not just about adjusting to change—it's about being prepared to bend and evolve in ways that ensure the sustained success and growth of our communities.

Service: This core value reflects Reap Management's commitment to excellence in service, both internally among team members and externally with tenants and partners. It highlights the company's dedication to delivering high-quality outcomes through attentive and responsive interactions. The focus on service underpins the belief that the strength and success of the business are driven by superior service standards that ensure all stakeholders feel understood, valued, and satisfied. Through this value, Reap Management aims to cultivate a culture where the spirit of service motivates every action and decision, fostering an environment where everyone is committed to contributing positively and effectively.

If this sounds like a fit for you, we'd love to hear from you!