What are the responsibilities and job description for the Client Advisor - Sawgrass position at Rebag?
Company
Rebag, the ultimate destination for buying and selling the most coveted designer handbags and accessories, is an e-commerce company reimagining the role of luxury in the secondary market. Rebag has opened a world of endless access to luxury, with a unique business model that puts the seller first, offers upfront payment, and makes the resale experience smooth and clutter-free.
Since its inception, Rebag has catered to a rapidly growing segment of consumers who are exploring ownership of luxury goods in a sustainable and affordable way. The company operates online and in stores, with locations in Los Angeles, New York and Miami. Founded in 2014 by a team out of Harvard Business School, Rebag is backed by prestigious venture capital investors including General Catalyst, Novator, Crosslink and FJLabs, and has raised $68m in funding to date. In 2020, Rebag was named one of Fast Company's Most Innovative Companies. Rebag has been featured in the New York Times, Business of Fashion, VOGUE, TechCrunch and more.
Store Experience Lead
Rebag is actively seeking a Store Experience Lead working at our retail store in Miami. Rebag is seeking an experienced professional with a background in the high-end luxury retailer and resale market segments. Candidates are responsible for providing an elevated customer experience to confidently interact and engage with customers. This digital sales and operational focussed role involves efficiently advising, educating, styling and assisting customers.
Job Responsibilities
- Maintain the highest degree of customer service to effectively communicate and provide an elevated customer experience.
- Strive to meet / exceed personal, category and store sales goals and KPIs.
- Collect client data and effectively build client relationships to support new client acquisition, and retention.
- Act as a brand ambassador representing all that Rebag stands for, offering the highest level of customer service, aiming to delight and surprise.
- Communicating product and customer feedback to the management team.
- Support all company initiatives as they relate to product launches, client service and selling.
- Participate in regular training / meeting sessions as needed on product knowledge and new arrivals.
- Build upon your strong knowledge of trends and designers / brands.
- Ensure store visual merchandising standards are met and maintained.
- Responsible in stock operations, processing and properly handling online purchase orders.
- Adhere to company policies and procedures at all times.
- Maintain all practices, policies and systems as specified by the Rebag Bar philosophy
- Perform store maintenance functions as needed or assigned.
- Able to multi-task and coordinate efficiently.
- Be flexible with working hours and efficiently deal with any additional ad hoc requests
Requirements
Li-Onsite
