Customer Service Associate - Retail Position

Company Overview
At Rebel Convenience Stores, we're a family-owned business with over 30 years of experience in delivering exceptional service and community values. Our stores are welcoming places where team members grow and customers return.

We're committed to creating vibrant, reliable, and friendly experiences for everyone who walks through our doors. As a Customer Service Associate, you'll be part of our team that makes this happen.

Salary: $15-$20 per hour, depending on experience, plus a $500 sign-on bonus* (paid after 6 months of employment) and a $500 retention bonus* (paid after 1 year).

Job Description
The Customer Service Associate is essential to our team, providing excellent customer service, assisting with daily store operations, and ensuring that our stores remain safe and customer-friendly. You will report directly to the Assistant Manager and Store Manager, and follow company policies to ensure an organized, clean, and welcoming environment.

Main Responsibilities

• Greet and assist customers in a friendly, efficient manner; handle customer inquiries, complaints, and purchases with a positive attitude.
• Maintain up-to-date knowledge of store promotions and product information to provide customers with helpful recommendations.
• Efficiently operate cash registers, electronic safes, and other point-of-sale equipment while following cash handling procedures.
• Clean and organize the store, restrooms, and outdoor areas, including snow and ice removal in winter months, as needed.
• Operate, clean, and maintain food service equipment and ensure product safety and freshness.
• Restock and organize shelves, manage the walk-in cooler/freezer, rotate merchandise using FIFO methods, and verify product codes.
• Adhere to safety and security policies to prevent theft, ensure age-restricted sales compliance, and report suspicious activity.

Requirements

• Age Requirement: Must be at least 18 years old.
• Education: High school diploma or GED preferred.
• Communication Skills: Fluent in English with clear verbal and written communication skills.
• Basic Math Skills: Ability to perform basic arithmetic operations.
• Physical Abilities:
  • Stand/walk for up to 8 hours.
  • Occasionally lift up to 30 pounds, push/pull up to 20 pounds, and bend or reach as needed.
  • Comfortable working in both indoor and outdoor conditions, including cold temperatures in coolers/freezers and snow removal.
• Availability: Flexibility to work various shifts, including overnights, weekends, and holidays as required.

Salary : $15 - $20