What are the responsibilities and job description for the Customer Service Representative position at Rebel Convenience Stores?
Company Overview
Rebel Convenience Stores is a family-owned business with over 30 years of experience in exceptional service and community values. We're committed to creating welcoming stores where team members grow and customers return.
At Rebel Convenience Stores, we prioritize customer satisfaction and offer competitive benefits to our full-time employees, including medical, dental, and vision coverage, an Employee Assistance Program (EAP), and a 401(k) Retirement Plan after one year of service.
Job Description
The Customer Service Representative is essential to our team, providing excellent customer service, assisting with daily store operations, and ensuring a safe and customer-friendly environment. You will report directly to the Assistant Manager and Store Manager, following company policies to maintain an organized, clean, and welcoming space.
Key Responsibilities:
Required Skills and Qualifications:
Rebel Convenience Stores is a family-owned business with over 30 years of experience in exceptional service and community values. We're committed to creating welcoming stores where team members grow and customers return.
At Rebel Convenience Stores, we prioritize customer satisfaction and offer competitive benefits to our full-time employees, including medical, dental, and vision coverage, an Employee Assistance Program (EAP), and a 401(k) Retirement Plan after one year of service.
Job Description
The Customer Service Representative is essential to our team, providing excellent customer service, assisting with daily store operations, and ensuring a safe and customer-friendly environment. You will report directly to the Assistant Manager and Store Manager, following company policies to maintain an organized, clean, and welcoming space.
Key Responsibilities:
- Greet and assist customers in a friendly and efficient manner.
- Maintain up-to-date knowledge of store promotions and product information to provide customers with helpful recommendations.
- Efficiently operate cash registers, electronic safes, and other point-of-sale equipment while following cash handling procedures.
- Clean and organize the store, restrooms, and outdoor areas, including snow and ice removal in winter months, as needed.
- Operate, clean, and maintain food service equipment and ensure product safety and freshness.
- Restock and organize shelves, manage the walk-in cooler/freezer, rotate merchandise using FIFO methods, and verify product codes.
- Adhere to safety and security policies to prevent theft, ensure age-restricted sales compliance, and report suspicious activity.
Required Skills and Qualifications:
- Age requirement: Must be at least 18 years old.
- Education: High school diploma or GED preferred.
- Communication skills: Fluent in English with clear verbal and written communication skills.
- Basic math skills: Ability to perform basic arithmetic operations.
- Physical abilities:
- Stand/walk for up to 8 hours.
- Occasionally lift up to 30 pounds, push/pull up to 20 pounds, and bend or reach as needed.
- Comfortable working in both indoor and outdoor conditions, including cold temperatures in coolers/freezers and snow removal.
- Availability: Flexibility to work various shifts, including overnights, weekends, and holidays as required.
- Medical, dental, and vision coverage.
- Employee Assistance Program (EAP).
- 401(k) Retirement Plan (after 1 year of service).
Salary : $17 - $22
