What are the responsibilities and job description for the Director of Housekeeping - New York Tri-State Area position at Rebel Hospitality New York LLC?
EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Description
Job Title : Director of Housekeeping
Location : New York Tri-State Area - On-Site, In Person Position
Department : Housekeeping
Reports To : General Manager
Job Summary : This role is with a well-regarded hotel in the New York Tri-State area. While we can't share the hotel's name upfront to maintain confidentiality, we're excited to tell you more as we move forward in the process. Thank you for your understanding! This position is an on-site, in person located in the New York Tri-State area. The primary responsibilities for this position are focused on overseeing and managing Housekeeping operations, including routine operational tasks and directing and supervising Managers and other team members' assignments. The Director of Housekeeping also conducts weekly staff meetings, weekly training sessions presented by Managers, and review of previous future sales and operations efforts. This role also ensures Guest Satisfaction and the efficient operation of the Hotel by serving a direct back-up to the General Manager in their absence. The role assists the General Manager by continually focusing on achieving hotel profitability through revenue generation, cost control, Guest Satisfaction, and development of Associates. Other duties may be assigned as required by the business and / or training for career advancement.
The Director of Operations role is exempt and expected to work as much of each workday as is necessary to complete their job responsibilities. Exempt Managers and supervisors must customarily and regularly direct the work of at least three full-time Associates or their equivalents. The role must also work with employee union stipulations and requirements as guided by bargaining agreements. Must have Hilton and Union experience.
Key Responsibilities :
- Approach all encounters with Guests and Associates in an attentive, friendly, courteous and service-oriented manner.
- Maintain regular attendance in compliance with Rebel Hotel Company standards, as required by scheduling, which will vary according to the needs of the Hotel.
- Maintain high standards of personal appearance and grooming, which include compliance with Rebel Hotel Company's dress code and wearing a nametag when working (per brand standards).
- Comply and ensure adherence to Rebel Hotel Company standards and regulations to encourage safe and efficient hotel operations.
- Comply with certification requirements as applicable for position to include CPR and First Aid.
- Maintains the efficient operation of the hotel in the absence of the General Manager.
- Use competencies from Rebel and Brand training materials to develop self.
- Work with Department Heads to gain a good understanding of each position and how it affects the operation of the Hotel.
- Assist in creating an environment where Associates make empowered decisions to ensure Guest Satisfaction. Follow up on all empowerment successes and opportunities with the appropriate Department Head.
- Assist the General Manager with the creation of financial reports as required by the Corporate Office.
- Ensure compliance with Union regulations is maintained
- Keep up to date with all Union changes and agreements
- Meet all Corporate imposed deadlines as well as those imposed by the General Manager.
- Participate in required MOD coverage as scheduled.
- Ensure that training in service standards is taking place in the Housekeeping department using the steps to effective training.
- As needed, assist the General Manager in recruiting, hiring and training for Guest Service, based on occupancy.
- Assist in creating a positive team-oriented environment that focuses on the guest, through Associate development and motivation.
- Assist the General Manager with maintaining compliance with Preventative Maintenance and Deep Cleaning Programs through the daily and / or weekly inspection of rooms with the Property Engineer.
- Ensure that Associates are always attentive, friendly, courteous and efficient in their interactions with Guests, Management and all other Associates.
- Be familiar with SOPs in the Housekeeping department.
- Maintain a professional working relationship and promote open lines of communication with Managers, Associates and other departments.
- Ensure that all Associates receive fair and equitable treatment according to Rebel Hotel Company SOPs.
- Complete required corporate training modules and become certified to train those as required.
- Be in the public areas during peak times, greeting Guests and offering assistance as needed.
- Attend all scheduled meetings that take place on the property when you are scheduled.
Required Skills, Experience and Knowledge :
Working Conditions / Environment :
The following outlines the work environment employees will encounter while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
Job Type : Full-Time
Work Location : On-Site, In-Person Position
Salary Range : $70,000 - $75,000 annually
FSLA Status : Exempt
Benefits :Position Requirements
Required Skills, Experience and Knowledge :
Full-Time / Part-Time
Full-Time
Salary Range
70,000 - $75,000 annually
Position
Director of Housekeeping
Exempt / Non-Exempt
Exempt
This position is currently accepting applications.
Salary : $70,000 - $75,000
