Director of Housekeeping

Job Title: Director of Housekeeping

Department: Housekeeping

Reports To: Director of Operations

Location: Woodbridge, NJ - On-Site, In Person Position

Job Type: Full-Time

Job Summary: The Director of Housekeeping (DoH) role involves managing and overseeing housekeeping operations for the property. The DoH is detail-oriented, good communicator, and has strong leadership skills. The DoH is responsible for ensuring that guest rooms, public areas, and other spaces are clean and well-maintained. They also need to manage and train housekeeping staff, create and implement cleaning schedules, and order supplies and equipment. Additionally, this position requires maintaining high standards of cleanliness, providing excellent customer service, and resolving any issues that arise. This position plays a vital role in ensuring that guests have an enjoyable and comfortable experience during their stay.

Key Responsibilities

Supervisory Responsibilities:

• Supervise the daily operations of the housekeeping department
• Manage scheduling and staffing for cleaning and maintenance tasks
• Train and motivate housekeeping staff to provide exceptional customer service
• Recruits additional housekeeping staff as needed
• Work with payroll system to ensure staff is paid accurately on a weekly basis
  
  

Administration

• Collaborate with other departments to maintain a seamless guest experience
• Ensure compliance with health and safety regulations
• Implement and enforce safety and sanitation protocols in compliance with health regulations
• Manage budgets for the housekeeping department, ensuring cost-effective operations
• Develop and implement cleaning procedures and standards
• Ensure compliance with OSHA and ADA standards
  
  

Duties/Responsibilities

• Maintain cleanliness and sanitation standards throughout the property
• Oversee inventory and ordering of housekeeping supplies and equipment
• Respond to guest requests and complaints in a timely and professional manner.
• Conduct regular checks to ensure every room and facility is immaculate and well-maintained, contributing to top-notch guest service.
• Efficiently tackle special cleaning requests or issues from guests, ensuring their experience is flawless.
• Pick and measure key performance indicators like guest experience rating to ensure goals are met.
  
  

Qualification And Skills

• Experience working in a unionized hotel is required.
• Experience collaborating with union teams and third-party vendors.
• Excellent organizational, communication, and problem-solving skills.
• Ability to multitask and work under tight deadlines in a fast-paced environment.