Director of Rooms

Job Title: Director of Rooms

Department: Operations

Reports to: General Manager

Location: New York, NY - On-Site, In Person Position

Job Type: Full-Time

Job Summary: The Director of Rooms (DoR) plays a pivotal role in overseeing the efficient operations of the Front Desk, Engineering, and housekeeping departments. Responsibilities encompass strategic financial management, adept leadership, outstanding customer service skills, and meticulous supervision to maintain departmental standards. The role's goal is to ensure guests enjoy a seamless and delightful stay while upholding the highest levels of guest service throughout their journey. The role will also involve mentoring managers, fostering their growth, and ensuring consistent adherence to established standards. The role is also responsible to ensure all guests are provided with quality services while maximizing room revenue and productivity.

Key Responsibilities

• Oversee and manage all operations within the hotel's guest rooms including arrivals, departures, reservations, and housekeeping services.
• Develop and implement new policies, procedures, and practices to enhance guest satisfaction and improve efficiency.
• Coordinate with other departments such as sales, food and beverage, engineering to provide exceptional guest experiences.
• Train, supervise, and mentor front desk agents, housekeeping staff, and engineering staff to ensure the highest level of professionalism and productivity.
• Monitor and analyze occupancy rates, room revenue, and expenses to achieve budget goals and develop strategies to increase profits.
• Manage and maintain inventory of guest supplies and ensure the hotel is always well-stocked with all necessary amenities.
• Work closely with third party security to ensure that all guest rooms are safe, secure, and comply with applicable regulations and laws.
• Ensure the hotel is compliant with health and safety regulations, and work to promote a healthy and safe work environment for all staff.
• Ensures that staffing is maintained at an appropriate level to match business demands.
• Assist in the organization and conducting pre-shift and departmental meetings to disseminate pertinent information.
• Attend meetings as deemed necessary
• Conduct regular inspections to ensure rooms and public areas meet established standards of cleanliness and maintenance.
• Evaluate staff performance as per company policy
• Implement and monitor budgets and cost control measures.
• Foster a positive work environment and promote teamwork and collaboration.
• Handle guest complaints and resolve issues promptly and effectively.
• Maintain compliance with Preventative Maintenance and Deep Cleaning Programs through the daily and / or weekly inspection of rooms with the Property Engineer.
• Create a positive team-oriented environment that focuses on the guest, through employee development and motivation.
• Ensure that employees are always attentive, friendly, courteous and efficient in their interactions with guests, management and all other employees.
• Create an environment where employees make empowered decisions to ensure guest satisfaction.
• Be in the public areas during peak times, greeting guests and assisting as needed.
• Ensure that all employees receive fair and equitable treatment according to Rebel Hotel Company SOPs.
• Participate in required MOD coverage as scheduled.
• Ensure that training in service standards is taking place in each department using the steps to effective training.
  
  

Required Skills, Experience And Knowledge

• At least four-year progressive supervisory experience in the Rooms Department at a Hotel; or a four-year college degree and at least two-year supervisory experience in the Rooms Department at a Hotel; or a two-year college degree and at least three-years of experience in the Rooms Department at a Hotel.
• Previous supervisory experience in a unionized New York City hotel is required.
• Must be proficient in Windows Operating Systems.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.
• Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by coworkers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Must be able to convey information and ideas clearly. Job Duties and Functions
• Must have strong interpersonal skills and ability to interact with diverse groups of people
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.
• Maintain regular attendance in compliance with Rebel Hotel Company standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include compliance with Rebel Hotel Company's dress code and wearing a nametag when working (per brand standards.)
• Comply and ensure adherence to Rebel Hotel Company standards and regulations to encourage safe and efficient hotel operations.
• Comply with certification requirements as applicable for position to include Food Handlers, Alcohol Awareness, CPR and First Aid.
• As applicable to the hotel, ensures the efficient operation of the hotel in the absence of the General Manager by supervising and supporting all departments.
• Use competencies from Rebel and Brand training materials to develop self in all operational departments.
• Work with Department Heads to gain a good understanding of each position and how it affects the operation of the hotel.
• Meet all Corporate imposed deadlines as well as those imposed by the General Manager.
• Participate in weekly meetings with Front Desk to address oversell settings and react accordingly.
• Be familiar with SOPs in all Operations departments.
• Maintain a professional working relationship and promote open lines of communication with all departments
• Complete required corporate training modules and become certified to train those as required.
• Generally, a promotional opportunity will require relocation to another property.
• Must have weekend availability.
  
  

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 25 pounds at times.
  
  

Schedule

• Long hours sometimes required
• Scheduling varies based on needs of the hotel.
• Flexibility in schedule is a must
  
  

Salary Range: $90,000 - $95,000 annually

Benefits

• 401(k)
• 401(k) matching
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Paid Time Off