What are the responsibilities and job description for the Customer Support Assistant position at Reboot Staff?
Company Description
About Us
At Reboot Staff, we are a forward-thinking company dedicated to enhancing business performance through strategic communication and effective operations. Our goal is to support our clients in optimizing their workflows while fostering a dynamic work environment for our team. We are committed to providing our employees with the tools and opportunities for growth within a collaborative and innovative company culture. Join us as we continue to grow and evolve.
Job Description
Job Description:
We are seeking a highly organized and enthusiastic Customer Support Assistant to join our team. In this role, you will be the first point of contact for customers, providing assistance, troubleshooting issues, and ensuring a positive experience with our services. You will play a key part in maintaining customer satisfaction and contributing to the growth of the company.
Responsibilities:
Skills Required:
Benefits:
About Us
At Reboot Staff, we are a forward-thinking company dedicated to enhancing business performance through strategic communication and effective operations. Our goal is to support our clients in optimizing their workflows while fostering a dynamic work environment for our team. We are committed to providing our employees with the tools and opportunities for growth within a collaborative and innovative company culture. Join us as we continue to grow and evolve.
Job Description
Job Description:
We are seeking a highly organized and enthusiastic Customer Support Assistant to join our team. In this role, you will be the first point of contact for customers, providing assistance, troubleshooting issues, and ensuring a positive experience with our services. You will play a key part in maintaining customer satisfaction and contributing to the growth of the company.
Responsibilities:
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
- Troubleshoot and resolve customer issues related to our services.
- Maintain accurate customer records and document interactions.
- Provide product information, guidance, and follow-up on customer requests.
- Collaborate with other departments to ensure customer issues are resolved efficiently.
- Assist in improving customer support processes and contribute to the development of FAQs or help guides.
Skills Required:
- Strong verbal and written communication skills.
- Ability to handle customer inquiries and resolve issues with patience and professionalism.
- Good problem-solving skills and attention to detail.
- Proficiency in Microsoft Office and other customer support software.
- Excellent organizational skills and ability to prioritize tasks.
- Prior experience in customer support or a related field is a plus.
Benefits:
- Competitive salary between $39,000 - $47,000 per year.
- Opportunities for growth and career advancement within the company.
- Health, dental, and vision insurance.
- Paid time off (PTO) and holidays.
- A dynamic and supportive work environment.
- On-the-job training and development programs.
Salary : $39,000 - $47,000
