What are the responsibilities and job description for the Customer Success Specialist position at Reborn Cabinets Inc.?
Overview
Reborn Cabinets has been in business for nearly 40 years and is the leading provider of home remodeling services with locations throughout the West Coast.
We are seeking a motivated, empathetic Customer Success Specialist to engage customers post-sale, clarify contract details, and retain business through meaningful conversations, strategic offers, and exceptional service. This role focuses on turning "at-risk" customers into loyal patrons by addressing concerns, solving problems, and highlighting the value of Renovo brands.
*Candidates must reside in Colorado*
Responsibilities
- Proactively manage inbound cancellation requests via phone, email, and chat.
- Conduct in-depth conversations to identify the root case of dissatisfaction or cancellation intent.
- Offer tailored solution (discounts, feature education, account adjustments, etc.) to save the customer relationship.
- Track, report, and analyze save attempts, success rates, and reasons for cancellation.
- Collaborate with Installation and Sales teams to share customer feedback and trends.
- Build and refine cancel save scripts, objection handling playbooks, and best practices.
- Identify opportunities to create new save offers, loyalty incentives, or service improvements.
- Act as a brand ambassador, always representing Renovo with professionalism, positivity, and customer-first thinking.
Qualifications
- 2 years of sales experience
- Optional – background in customer loyal programs or win-back campaigns
- Exceptional communication, negotiation, and active listening skills.
- Ability to stay calm under pressure and manage sensitive customer conversations with empathy.
- Comfortable working in a fast-paced, performance-driven environment.
- Experience with CRM tools and Microsoft Suite (Advanced Proficiency Preferred)
- Ability to fulfill duties effectively in remote work environment
What We Offer
- Base starting at $70,000-$85,000/Annually
Performance-based bonuses averaging $15,000 to $25,000/Annually
- Paid training program
- Medical, dental, vision insurance
- Paid vacations & PTO
- 401(k) plan
Schedule
- Full Time
- 8:00am-5:00pm
Location
- This is a fully remote position, but candidates must reside in the state of Colorado to be eligible to apply.
Posted Min Pay Rate
USD $85,000.00/Yr.Posted Max Pay Rate
USD $110,000.00/Yr.Salary : $15,000 - $25,000
