What are the responsibilities and job description for the Front Desk Admin/Patient Care Coordinator Role (Pelvic Floor Physical Therapy Clinic)! position at Reborn Pelvic Health & Wellness, LLC?
IMPORTANT NOTE:
Please Apply on our website here: https://rebornphw.com/hiring
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Are you ready for a career, not just another job?
Position Overview
Are you a skilled and compassionate Front Office Patient Care Coordinator in healthcare looking for a rewarding career that recognizes and values your talents? At Reborn, we believe in making a profound impact on our patients' lives while fostering an empowering, supportive work environment for our team.
Reborn is a thriving physical therapy practice with locations in Lehi, Layton, Murray, and Provo, UT, and we are currently seeking a full-time Front Office Patient Care Coordinator to join our passionate team in Layton, UT. Whether you're looking for a fresh start or to elevate your current career, this is your opportunity to join a dynamic, growth-focused company dedicated to patient care, professional development, and fostering lasting relationships.
You’ll play a pivotal role in delivering outstanding patient experiences, handling everything from front desk operations to patient coordination, and managing patient communication. We’re looking for a dependable, people-oriented, and detail-driven individual who thrives in a fast-paced environment and is committed to helping our patients achieve their health and wellness goals.
Key Responsibilities
As our Front Office Patient Care Coordinator, your role will be a mix of administrative support, patient care, and team coordination. Your responsibilities will include:
- Patient Interaction: Create a welcoming, empathetic environment for patients, managing check-ins, check-outs, and scheduling.
- Communication & Support: Handle patient calls, texts, emails, and inquiries with warmth, efficiency, and attention to detail.
- Billing & Insurance: Assist with billing, and maintain accurate, confidential patient records.
- Sales & CRM Management: Use Go High Level (GHL) or similar platforms to manage patient leads and support consultation conversions.
- Team Coordination: Work closely with the clinical team to ensure all patients have access to the necessary resources for their treatment plans.
- Administrative Support: Assist with clinic operations, help streamline office tasks, and contribute to a smooth daily workflow.
Position Requirements
We’re seeking candidates who:
- Have previous healthcare experience (ideally in a front desk role or with knowledge of EMR systems). 1-3 years in a medical receptionist or front desk role preferred.
- Are familiar with sales or CRM platforms (preferably Go High Level).
- Bring excellent communication skills, with a focus on empathy and professionalism.
- Have a detail-oriented mindset and the ability to juggle multiple tasks efficiently.
- Are adaptable, able to shift priorities with ease in a fast-paced environment.
- Are passionate about delivering exceptional patient care and supporting team success.
Position Rewards
Joining our team means more than just a job—it’s an opportunity to grow, feel valued, and make a true impact. Here’s what we offer:
- Competitive Salary: $18.00 – $21.00 per hour, based on experience.
- Comprehensive Benefits: Health Insurance Stipend, 401K with profit sharing, and paid time off (PTO).
- Professional Development: Mentorship programs and career advancement opportunities.
- Work-Life Balance: Flexible scheduling, quarterly gym membership stipend, and a supportive work environment that nurtures your personal and professional growth.
- Team Culture: Enjoy working in a positive, fun atmosphere with a group of dedicated professionals who truly care about each other and our patients.
This Job Is Ideal For Someone Who Is:
- Dependable – More reliable than spontaneous.
- People-oriented – Enjoys interacting with others and working on team projects.
- Adaptable/Flexible – Enjoys work that requires frequent shifts in direction.
- Detail-oriented – Prefers focusing on the details and ensuring every aspect of the work is completed accurately.
Why Reborn?
At Reborn, we’re committed to creating a workplace that feels like home—a place where you can thrive, grow, and feel appreciated. Our founder, a passionate physical therapist, created Reborn to be different—focused on employee empowerment, ongoing learning, and exceptional patient care. We’re proud of our 95% employee retention rate and know it’s because we invest in our people.
If you’re ready to bring your skills to a role where you’ll make a true impact, work alongside a supportive team, and enjoy a fulfilling career with growth potential, apply now. Don’t miss this opportunity to join the Reborn family and take your career to the next level.
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Benefits:
- 401(k)
- Health insurance
- Paid time off
- Professional development assistance
Schedule:
- Monday to Friday
Application Question(s):
- How many years have you worked in the Health Industry?
- What medical EMR software do you have experience working with?
- How many years of Customer Service experience do you have? (Minimum 1-year requirement)
- How many years of Sales experience do you have?
Work Location: In person
Salary : $18 - $21
