Data Production Specialist

About Recall Masters:

Recall Masters, the leading provider of automotive recall information, services, and vehicle owner communications since 2015, is dedicated to making roadways safer by accelerating the repair of recalled vehicles. Our innovative solutions, trusted industry reputation, and commitment to customer satisfaction have positioned us as the go-to partner in the automotive recall space.

Position Overview:

We are seeking a detail-oriented and efficient Data Production Specialist to join our team. This role focuses on ensuring smooth and accurate processing, management, and delivery of data-related tasks in a timely manner. The ideal candidate will have experience working with large datasets, be adept at troubleshooting data discrepancies, and possess excellent communication skills to work with cross-functional teams. Reports to Director of Business Operations. 

Primary Responsibilities:

• Building R and Recall mail files
• Building Recall Webpage Email Announcements
• Merging data and art to prepare for printing
• Assist Data team with workload and any special assignments
• Develop and maintain documentation for data production processes and workflows

Additional Duties/Responsibilities:

• Prioritize tasks effectively, managing time and resources to meet project timelines while adapting to changing demands and priorities.
• Works closely with the Performance Management team to ensure client expectations are met.
• Consistently deliver high-quality work within established deadlines, ensuring tasks and projects are completed on time and to the required standards.
• Communicate proactively with team members regarding any potential delays or challenges, ensuring transparency and timely adjustments when necessary.
• Quality checks data and all guidelines to ensure accuracy prior to delivery.
• Proficient use of Company CRM (Salesforce), Zendesk, and completing trackers.
• Cross training with other Production team members.
• Other duties assigned by supervisor.

Minimum Qualifications:

• Previous experience in a production-focused or operational data role.
• Ability to prioritize tasks effectively and manage multiple deadlines in a fast-paced environment.
• Strong attention to detail and the ability to manage large datasets efficiently.
• Exceptional communication skills and the ability to collaborate with cross-functional teams.
• Excellent problem-solving skills and the ability to troubleshoot data issues.

Preferred Qualifications:

• Associate degree in business administration, Statistics, Mathematics, Information Technology, Accounting, Computer Science, or equivalent work experience.
• 1-2 years of experience in data production, data management, or a related field.
• Familiarity with data pipelines, ETL processes, and automation tools is a plus.
• Proficient in Microsoft Office Suite, Salesforce, Zendesk, or related software.
• Familiarity with cloud platforms (AWS), FTP, and SQL, as well as experience with database management systems.

Salary and Benefits:

• Base Salary: $48 - 52k plus monthly bonuses
• Comprehensive Benefits Package: Medical, dental, vision, 401(k), PTO, Life, Aflac, Wellness program, Phone reimbursement
• Career Growth Opportunities in a fast-paced and innovative environment

Location: Laguna Hills, CA

Job Type: On-site

Other Requirements:

This role leverages a flex-schedule that may involve nontraditional working hours. Must be able to work from the Recall Masters office or remotely from a home office, depending on the candidate’s skills and experience. This position is eligible to US citizens physically residing in the US, any offer of employment is contingent upon background, drug screen, and reference checks.

The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

Recall Masters is an equal opportunity employer. We are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or any other characteristic protected by law.