Account Resolution/Collection Specialist

Job description

Now hiring Account Resolution/Collection Specialists to join our team!

RMC seeks highly motivated Account Resolution Specialists (ARS), preferably with collection experience and have a strong desire to learn and possess great work ethics for our medical collections division. We are looking for individuals who are articulate, display initiative, and exhibit proficient telephone etiquette, and desire long-term employment.

As an ARS, you are responsible for securing the maximum collection dollars for RMC’s clients. The right candidate must be resourceful, analytical, a team player, goal oriented, and able to adapt to a fast-paced environment with energy, enthusiasm, drive, and determination. Excellent communication skills, including listening, conflict resolution, empathy, and negotiation are paramount to this position. You must be able to quickly help patients resolve their debt; this is crucial for success. Individuals who excel in this position are those who remain calm, composed, professional and exhibit a compassionate tone during difficult customer interactions.

Primary Responsibilities

• Manage and resolve an assigned queue of unpaid medical accounts
• Determine an appropriate action plan to recover outstanding payments
• Negotiate payoffs, settlements and payment plans consistent with our established guidelines
• Handle questions, complaints and account inquiries
• Investigate and resolve discrepancies with accounts and/or payments
• Satisfactorily contact a designated number of accounts daily utilizing the inbound/outbound dialer service
• Insurance filing, claim follow-up, and other claim activities
• Meet monthly individual goals to include dollars collected and number of payments per month, and number of calls per day.
• Effective use of company approved collection techniques and talk offs
• Effective and productive use of collection & dialer system
• Make recommendations on accounts in accordance with our established guidelines.
• Work in accordance with all RMC guidelines, procedures and policies
• Properly identify account statuses and perform tasks accordingly
• Timely and accurately complete all appropriate paperwork
• Full compliance with state and federal laws, statues and regulations governing medical third-party collection agencies
• Comply with all schedule requirements, minimal absentee and tardiness
• Must be able to work successfully independently and with deadlines, and must work well under pressure

Skill sets are we looking for:

• Experience in 3rd party debt collections (preferred)
• Attention to detail
• Must be comfortable working on a dialer system for 8 hours/day
• Strong problem solving and analytical skills
• Negotiation and conflict resolution skills
• Excellent customer service and communication skills: appropriate telephone demeanor, good listening techniques, must be articulate and professional
• Demonstrate the ability to work successfully independently with minimum supervision
• Highly effective and accurate computer and typing skills
• Office and database software skills
• Ability to successfully work independently

Rewarded “Plus” Skills

• Spanish speaking
• Proven successful history as a Debt Collector
• Ontario FACS collections software
• Experience working on a call blended dialer system (can be in telemarketing or other call center environment)

Benefits

RMC’s employees are our most important asset; therefore, we work hard to make each member of our organization feel supported and encouraged to have a healthy work-life balance.

RMC offers the following benefits, many after successful completion of probationary period:

• Starting wage $16.00/hr. with potential increase for “plus” skill set & debt collection experience
• Monday through Friday daytime work schedule (subject to change)
• Medical, dental, vision, and life insurance offered.
• 401k with a company match
• Paid time off accrual
• Paid Holidays after success
• Employee Referral Program up to $500
• Many RMC sponsored events, always coffee in the mornings!

If you think you have the qualifications we are seeking, and can provide solid work references, please reach out to us.

Job Type: Full-time

Pay: From $16.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: In person

Salary : $16