What are the responsibilities and job description for the Information Technology (IT) Specialist Level I & II position at Reciprocity Industries LLC?
Description
The IT Specialist at Reciprocity Industries, LLC plays a critical role in supporting and enhancing the technical systems that power our organization. Depending on your experience and expertise, you will be assigned a Level 1 or Level 2 designation. As an IT Specialist, you will provide both in-house and remote support to our employees and partners, troubleshooting and resolving hardware, software, and networking issues, while assisting with the administration and maintenance of our systems.
Key Responsibilities
Microsoft 365 Administration
Required:
This position is flexible, with opportunities for advancement based on your skills and experience. As an IT Specialist, you’ll contribute directly to the efficiency and security of our technical systems, providing essential support to our employees and partners.
Please note that this is a general description and may be modified to meet the evolving needs of the organization.
The IT Specialist at Reciprocity Industries, LLC plays a critical role in supporting and enhancing the technical systems that power our organization. Depending on your experience and expertise, you will be assigned a Level 1 or Level 2 designation. As an IT Specialist, you will provide both in-house and remote support to our employees and partners, troubleshooting and resolving hardware, software, and networking issues, while assisting with the administration and maintenance of our systems.
Key Responsibilities
Microsoft 365 Administration
- Manage Intune for device enrollments, configurations, and compliance.
- Administer Exchange Online for email setup, distribution lists, and mailbox permissions.
- Assist in Teams administration for VoIP, chat, and collaboration features.
- Use Purview (formerly Microsoft Information Protection) for document security and policy management.
- Assist in deploying, configuring, and troubleshooting network switches and firewalls.
- Create and manage firewall rules to ensure secure network operations.
- Run ethernet cabling to doors, cameras, and workstations as needed.
- Monitor network performance, identify bottlenecks, and implement improvements.
- Provision and deprovision user accounts and permissions across various platforms.
- Implement best practices for account security (e.g., MFA, strong password policies).
- Maintain accurate records of account access and permissions changes.
- Provide tier 1 & 2 support to end-users for hardware, software, and network issues.
- Troubleshoot PC, peripheral, and application problems—resolving or escalating as needed.
- Log incidents and resolutions in the ticketing system.
- Assist in configuration changes and updates to PBX software for call center operations.
- Work with business partners in design and implementation of call routing decisions.
- Set up new hardware (desktops, laptops, peripherals) and perform routine maintenance.
- Manage the hardware lifecycle, including retiring and decommissioning outdated hardware.
- Ensure systems meet performance, security, and compliance requirements.
- Maintain clear, up-to-date documentation for processes, asset inventory, and incident resolution.
- Document standard operating procedures (SOPs) to streamline support and training.
- Conduct training sessions on new software, updated processes, and security best practices.
- Help develop and distribute documentation and guides for end-users.
- Collaborate on new IT initiatives, including the deployment of hardware, software solutions, or configuration changes.
- Participate in system upgrades, migrations, and testing phases.
- Assist in maintaining compliance with HIPAA and SOC-2 requirements.
- Follow and enforce security protocols to protect sensitive information.
Required:
- 1–3 years of experience in an IT support or systems administration role (internships or co-ops can count).
- Familiarity with Microsoft 365 administration (Intune, Exchange, Teams)
- Basic understanding of networking concepts (IP addressing, DNS, DHCP, VLANs).
- Experience with troubleshooting hardware and software issues on Windows, and potentially macOS or Linux.
- Strong communication and customer service skills.
- Ability to multitask and prioritize support requests effectively.
- Working knowledge of security best practices.
- Experience with AWS, Azure, or Google Cloud.
- Scripting/programming skills in Bash, PowerShell, Javascript/Typescript or Python.
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Industry certifications (e.g., A , Network , Security , SSCP, Project ) or similar.
- Previous exposure to HIPAA or SOC-2 compliance environments.
- Problem-Solving: Ability to troubleshoot issues logically and methodically.
- Communication: Strong written and verbal communication skills for creating documentation and interacting with non-technical users.
- Teamwork: Willingness to collaborate with colleagues, share knowledge, and support team objectives.
- Adaptability: Comfortable adjusting to new technologies and priorities in a fast-paced environment.
- Organization: Able to track multiple tickets, tasks, and projects simultaneously with attention to detail.
This position is flexible, with opportunities for advancement based on your skills and experience. As an IT Specialist, you’ll contribute directly to the efficiency and security of our technical systems, providing essential support to our employees and partners.
Please note that this is a general description and may be modified to meet the evolving needs of the organization.
