Training and Development Specialist

Job Overview:

The Trainer is responsible for organizing, facilitating, and delivering all training programs and materials for all levels of employees at Reciprocity Industries, LLC and other contracted organizations.

Responsibilities and Duties:

Please Note: This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis to meet organizational needs.

• Develop training materials
  • Update and design RI’s training manual
  • Create and manage campaign support articles
    • Provide agent FAQs
    • Develop training presentations
    • Provide hands-on campaign introduction presentations
  • Provide weekly training as asked by the leadership team
• Conduct training sessions
  • Provide detailed and all-inclusive training for new team members
    • Provide all necessary training materials
    • Test individual knowledge on a daily basis
    • Provide daily individual training and coaching sessions for each new team member
    • Monitor trainee progress and communicate any concerns or issues to management.
    • Manage new hire teams payroll
  • Facilitate agent uptraining
    • Coordinate with the leadership team on training needs
    • Collaborate with other trainers to facilitate training as a team
    • Provide training to support team members professional growth with leadership training opportunities
    • Provide training and supervision for the mentorship program
• Assist with team management
  • Respond to and assist agents with questions.
  • Ensure that the intake team is performing daily duties
    • Report any items of concern to the management team
  • Provide support to the leadership team in management meetings
    • Report on training needs
    • Gather detailed information on leadership inquiries
• Other duties as assigned

• You must be 18 years of age or older.
• Excellent written and verbal communication skills.
• Strong presentation skills
• Be able to adapt to a variety of multimedia training platforms and methods to ensure all learning types have been met.
• Ability to design, organize and implement effective training material.
• At least two years of experience in related field highly desired