What are the responsibilities and job description for the Logistics Customer Service Representative position at Reco NC?
Summary:
The Logistics Customer Service will interact with the companys customers by addressing inquiries and resolving complaints, generally providing a higher level of customer support on a specific product or service. Oversee outbound process.
Job Duties and Responsibilities:
- Interacts with Logistic and Planning to ensure customer service requirements.
- Interacts with customers via telephone, email, online chat, or in person to provide support and information on an assigned product or service.
- Ensure that appropriate actions are taken to resolve customers problems and concerns. Ensure order fulfillment.
- Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
- Maintain and monitor logistics to ensure timely delivery.
- Act as primary point of contact for all logistics-related customer service inquires.
- Report key functional metrics to reduce expenses and improve effectiveness.
- Performs other related duties as assigned.
- Monitor shipping schedule.
- Monitor finish product stock level.
Qualifications/Requirements:
· Good organization, communication and interpersonal skills, and ability to meet deadlines.
· Service-oriented and able to resolve customer grievances.
· Proficient computer skills with the ability to learn new software.
· Knowledge of, or ability to learn, product, service, or area of customer service specialization.
Education and Experience:
- Associates degree, High school diploma or equivalent work experience.
- At least two years’ experience in a manufacturing environment preferred.
- Some experience with the product or service to which the Logistics Customer Service will be assigned preferred.
Working Conditions and Physical Requirements:
- Physical ability to work in an office and manufacturing setting; to walk, stand, and sit for prolonged periods of time.
- Physical ability to frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand movements.
- Must be able to lift up to 15 pounds at times.
- Fast-paced environment.
Job Type: Full-time
Pay: $54,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 2 years (Preferred)
- Manufacturing: 1 year (Preferred)
Ability to Relocate:
- Kinston, NC 28504: Relocate before starting work (Required)
Work Location: In person
Salary : $54,000
