Social Services Coordinator (Case Manager)

Overview
RS Care Advocates work directly with our clients to provide case management for emergency/long-term services, advocacy, and referrals. This position requires a client-centered, strengths-focused perspective that venerates clients. Care Advocates will be working with clients who have high levels of trauma, and will be required to collaborate with lead clinical staff for support, advice, and referrals. This position is on the front lines of an agency serving a very diverse and traumatized population. A high level of cultural competency, respect for diversity, and people skills is required. Personal composure must be maintained at all times, limited availability for early or after hours, as requested by the Manager.

Responsibilities
1. Case Management

• Provide case management, urgent intervention and/or advocacy to clients in the community as well as at Reconciliation Services.
• Provide intake, assessment, and provision of emergency services (document/ID, rent, utilities, and prescription assistance) for clients from internal and external referrals.
• Provide individual assessment for persons assessing mental health need (DLA20)
• Maintain knowledge of community emergency resources
• Maintain accurate and thorough records in a real-time with 72 hour max as needed in performance of the position- i.e. intake assessments, progress notes, treatment plans, quarterly outcome reviews, treatment summaries, mileage logs, timesheets and expense reports, and other records as assigned.
• Track all relevant case management activity in relevant programs including but not limited to: MAACLink, Community Carelink, and Health Nexus.
• Administer program evaluation tools and satisfaction surveys to program participants according to the timetables established for the particular grants and or RS policy.
• Maintain confidentiality of client information in accordance with HIPAA requirements.
• Maintain accountability for weekly caseload and appropriate productivity hours
• Document and communicate completed objectives relating to real outcomes not just activities
• Maintain and communicate wrap-around services as needed with defined collaborative partners to enhance quality of service
• Direct client services may be included (i.e. transportation to appointment, home visits, assistance meeting and receiving basic needs)

2. Team Collaboration

• Participate in supervision, all staff and team meetings as necessary for the position.
• Participate in the peer review process as part of the Quality Assurance Plan.
• Periodically work a lunch shift as a case manager in Thelma’s Kitchen--our Donate-What-You-Can-Cafe.
• Maintain professional development through continued training as relevant to position and client population.
• Maintain a positive working relationship with staff, interns, clients, volunteers, the general public and any collaborating organizations.
• Complete any other tasks assigned by a supervisor, or designated to the position in the program design.

Skills
● Knowledge or experience in client-centered, strengths based clinical case management.
● Trauma Informed Care
● Client motivational interviewing
● Positive attitude, energetic, entrepreneurial, hard working, compassionate, strong equity lens and passion for the work of racial and economic reconciliation, proactive team, spirit, autonomous
● Excellent verbal and written communication skills.
● Proficient in using technology as client tracking and reporting tools.
● Highly organized and process oriented
● Excellent verbal and written communications skills
● Works well in a team-oriented environment

Qualifications
● Degree in Social Work, or a related social services field.
● Experience in customer services, social services, case management.
● Personal qualities of integrity, credibility, and a commitment to the Reconciliation Services vision and mission.
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Job Type: Full-time

Pay: $21.50 - $23.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Case management: 1 year (Required)

Work Location: In person

Salary : $22 - $24