What are the responsibilities and job description for the Front Desk Receptionist, Vineland position at Reconstructive Orthopedics?
Reconstructive Orthopedics is the largest orthopedic practice headquartered in New Jersey, but what makes us different is quality, not quantity. We're passionate about not only delivering the best possible medical care, but also building long-term, trusted relationships with patients and families. At Reconstructive Orthopedics, we know that our employees are our best assets when it comes to providing exceptional orthopedic care to our patients. It's for this reason that we are dedicated to hiring the most qualified staff to uphold our standards of care, and we have a commitment to our employees by providing competitive rates and compensation, full employee benefits package, as well as opportunities to build and explore their career.
We are currently hiring a Front Desk Receptionist for our Vineland office.
Front Desk Receptionist Essential Functions:
- Provides professional customer service by greeting patients and guests warmly and courteously, and direct or escort to intended destination
- Assists in pre and post appointment operations such as chart preparation and transmitting paperwork to appropriate parties
- Schedules or reschedules patient appointments as necessary
- Obtains, verifies and scans necessary clinical, demographic and insurance information, referrals, pre-certifications and testing results
- Reviews, updates and communicates physician schedule status (cancellations, no shows, reschedules and add-ons) ensuring that patients and providers are attended to at all times
- Keeps management informed of changes in work flow processes, issues or concerns affecting productivity.
- Participates in activities of stocking and restocking to ensure supplies are available to providers
- Accurately documents patient accounts of all actions taken
- Schedules or reschedules patient appointments as necessary
- Interacts professionally with other employees, customers and suppliers
- Works independently while understanding the necessity for communicating and coordinating work efforts with other employees and management, and demonstrates teamwork when needed
- Maintains strictest confidentiality; adhering to all HIPAA guidelines/regulations
- Regular and punctual attendance is required
- Completes additional projects, duties and tasks as assigned by manager
Skills and Qualifications
- Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Professionalism, Quality Focus, Medical terminology knowledge, and experience with Navinet & EMR highly desired.
- Some medical experience is required
Working Conditions
- Works primarily in a climate controlled environment
- Regular sitting, stooping, walking, and bending
- Occasional lifting (overhead, waste level) from floor up to 25 pounds
- Position is in a fast paced and multi-task Medical Office environment and interacts with medically fragile, ill, and/or distressed patients on a daily basis
- Position may require travel between locations
Applicants must be at least 18 years old, have a High School Diploma or GED, and should have a minimum of one year prior experience in a customer service oriented role/medical experience highly desired.
Benefits
- Insurance: Medical, Dental, Vision,
- Retirement: 401K
- Paid Time Off
- Paid Holidays
- Life Insurance
- Tuition Assistance
- Uniforms provided
* Phone calls will not be accepted.
Reconstructive Orthopedics is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
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