What are the responsibilities and job description for the Fulfillment Specialist position at Recora, Inc?
Job Title: Fulfillment Specialist
Classification: Part Time/1099 Contractor
Work Structure: Onsite
Shift: Flexible - 10-15 hours per week within the 9am-3pm ET time frame
Team: Fulfillment Operations
Reporting to: Operations Associate
Location: Indianapolis, IN *(Close to IU Campus!)
About Us:
One in three people die of heart disease - it's time to change that. We're redesigning heart health from the ground up so that everyone can live fuller lives. Our team consists of mission-driven clinicians, engineers, and professionals attacking a problem using evidence-based research and guidelines for cardiovascular rehabilitation. We’re working to deliver exercise and wellness for the older adult cardiovascular disease using telemedicine. We are dedicated to delivering exceptional services that enhance the lives of our patients.
Job Summary:
The Recora Fulfillment Specialist will play a critical role in the assembly, shipment, and management of Patient Recovery Kits for enrolled patients. This role requires a highly organized individual with a keen eye for detail, excellent communication skills, and the ability to work effectively with various teams. The specialist will handle the complete lifecycle of kits, from assembly and shipment to inventory management and problem-solving, ensuring a smooth and efficient process for patients.
Key Responsibilities:
- Kit Assembly & Shipping:
- Assemble kits for enrolled patients with precision and care.
- Execute timely and accurate shipment of kits to ensure prompt delivery to patients.
- Tablet Management & Configuration:
- Assist with the setup and configuration of tablets for patient use.
- Support the tablet management process, including troubleshooting and technical support.
- Device Shipment Return & Reuse:
- Assist with the return and reuse process of devices, ensuring they are properly managed and refurbished.
- MDM Management:
- Support Mobile Device Management (MDM) for patient accounts, including setup, maintenance, and troubleshooting.
- Inventory & Shipment Management:
- Manage inventory of kits and related materials, ensuring accurate stock levels and timely replenishment.
- Oversee the shipment process to maintain efficiency and accuracy.
- License Management:
- Assist with licenses related to kits, tablets, MDM, and other related software and hardware.
- Vendor & Supply Management:
- Support vendor relationships and procurement of kits, office supplies, and other necessary materials.
- Ensure smooth delivery processes for patients, coordinating with vendors as needed.
- Material Counting & Record Keeping:
- Accurately count materials and stock.
- Maintain and update inventory records to reflect current stock levels and needs.
- Communication & Partnership:
- Act as an effective communicator and business partner, coordinating with various teams to ensure a seamless operation.
- Support process improvements and partnerships with patient experience and product teams for quality assurance.
- Support & Troubleshooting:
- Assist the engineering team with device policies, accessibility issues, and product updates.
- Provide IT support for patient experience coordinators.
- Handle problem-solving and escalation, ensuring timely troubleshooting and resolution of issues.
Qualifications:
- Skills:
- Strong organizational and time-management skills.
- Excellent communication skills, both written and verbal.
- Proficiency in using technology and managing tablets, MDM systems, and related tools.
- Ability to work collaboratively with cross-functional teams.
- Attributes:
- Detail-oriented with a commitment to accuracy.
- Proactive problem-solver with the ability to handle troubleshooting and escalation.
- Adaptable and capable of working in a fast-paced environment.
*Note: This is a 1099 contractor position
