Patient Experience Coordinator

Mission

Empower everyone to live a long, full and optimal life by redefining the future of heart health.

1 in 3 humans die of heart disease - it's time to change that.

We're designing heart health from the ground up so that humans can live fuller lives. We're building technology to accelerate recovery after a cardiac event. And we're optimizing health stacks to realize preventive and aspirational goals.

Recora is redefining the future of heart health — we invite you to join us on this mission.

About Recora

Recora was founded in 2020 by seasoned digital health entrepreneurs. In past roles, we've founded and scaled high-growth startups, run large health systems, advised government programs, built technology you use every day, and provided healthcare for millions of lives.

We're backed by leading VCs including SignalFire, Pear, GFC , 2048, Great Oaks, MGV and more. Over the last year, we've built the leading virtual cardiac recovery and management platform for members with cardiac conditions. For every member we serve, we add an average of five years to their lifespan.

We're growing – fast. Our member base is doubling every month and we're looking to 3x our team size quickly. This will allow us to scale nationally and accelerate product development across the continuum of heart health.

Who We Are

We are innovators at heart. This driving force guides us to create, build, partner, and operate at the highest levels. We seek answers to some of the hardest problems in technology and healthcare and enjoy the process of finding unexplored solutions.

We're a group of diverse, thoughtful and humble folks. Having worked in organizations of every size and shape, we know that people make or break teams. An open, ego-free and supportive culture is central to making the best team of people at Recora.

As a team, we love our work and love working together. We take ownership in Recora and strive to grow personally and professionally in service of our mission. Because we enjoy hard problems and value growth, we can celebrate both challenges and excellence in equal measure.

Job Title: Patient Experience Coordinator – Cardiac Rehabilitation

Department: Cardiac Rehab

Reports To: Senior Manager

Location: Remote- United States

Role: 1099 Contractor

Compensation: $18-22/hr.

Job Summary:

The Patient Experience Coordinator will be responsible for ensuring that patients have an optimal experience throughout their rehabilitation journey. This position involves coordinating patient schedules, providing tech support for patients using rehabilitation technologies, and engaging in proactive patient outreach. The Coordinator will act as a liaison between patients, the clinical team, and administrative staff to ensure seamless operations, high patient satisfaction, and effective communication.

Key Responsibilities:

• Patient Scheduling & Coordination:
  
  
  
  

• Schedule and manage patient appointments for individualized sessions and group sessions,ensuring alignment with the clinical team's availability and patient preferences.
• Maintain accurate and up-to-date scheduling records for all Cardiac Rehab patients.
• Provide patients with appointment reminders and ensure any scheduling conflicts or issues are resolved promptly.
• Assist patients in understanding the scheduling process and the importance of adhering to prescribed rehab sessions.
• Tech Support & Training:
  
  
  
  

• Provide technical support for patients using cardiac rehab technologies (e.g., online portals, remote monitoring devices, mobile apps).
• Guide patients in the use of rehabilitation technologies, such as device set-up, joining sessions, and additional tech related issues that may prevent the patient from attending scheduled sessions.
• Troubleshoot basic technical issues and escalate more complex problems to the lead patient experience coordinator.
• Assist in the onboarding process for new technologies and ensure patients are comfortable with tools that enhance their rehabilitation experience.
• Patient Outreach & Engagement:
  
  
  
  

• Proactively reach out to patients to ensure they are engaged in the program, addressing any concerns or questions.
• Serve as a primary point of contact for patients, addressing issues such as rescheduling, missed appointments, or general inquiries.
• Develop and maintain strong, supportive relationships with patients, promoting adherence to the rehabilitation program and addressing any concerns that may arise during their care.
• Administrative Support:
  
  
  
  

• Maintain accurate patient records, ensuring that all data is updated regularly.
• Collaborate with healthcare providers to ensure coordination of care and appropriate follow-ups for patients.
• Support the Cardiac Rehab team in administrative tasks such as reporting, scheduling, and communications.
• Patient Satisfaction & Quality Improvement:
  
  
  
  

• Collect patient feedback on their experiences with the program and identify areas for improvement.
• Work with the team to implement changes based on patient input to enhance the overall patient experience.
• Support quality improvement initiatives aimed at improving patient care, retention, and outcomes in the Cardiac Rehab program.
  
  
  
  

Your Past Experience

• 1-3 years of customer support experience
• Preferred 1 years of healthcare experience and patient scheduling
• Tech support background
• Experience with Android and IOS operating systems
• Excellent verbal communication skills
• Excellent writing skills
• Excellent attention to detail
• Organized; strong ability to prioritize work appropriately and manage time
• *Bilingual (English/Spanish) a plus
  
  

Requirements

• Quiet workspace with consistent, high-speed internet access
• Reliable computer with headphones/headset if needed
• Working, reliable cell phone line to make outgoing calls and receive incoming calls *(VOIP application will be provided)