What are the responsibilities and job description for the Senior Customer Success Manager position at Record Point?
RecordPoint is a data and information lifecycle management SaaS product designed to give highly-regulated organizations a competitive edge through safer, more secure, and better-managed data. We're a disruptor in our industry, set apart from competitors by our cutting edge technology and innovation-first mindset.
Our global customer list includes top-tier brands and government agencies like the City of New York, Westpac, National Australia Bank (NAB), Australian Prudential Regulation Authority (APRA), Security Benefit, Cupertino Electric, Australian Securities & Investments Commission (ASIC), Transport for NSW, Ausgrid, Pacific Gas & Electric (PG&E), and Delaware Life.
But there's more to us than the what we do - like the who behind it all. Team RecordPoint is made up of 100 tech-driven professionals at the top of their respective fields. Together, we foster a supportive, collaborative and transparent environment, collectively working toward the singular goal of continuously doing better.
While we've got all the perks you'd expect - think truly flexible work arrangements, generous paid parental leave, 4 weeks annual leave and Employee Share Options - you might find that the greatest benefit of all, is the team you join.
Scope :
We are seeking a seasoned Senior Customer Success Manager (CSM) to serve as a strategic partner for RecordPoint's most valuable enterprise clients. In this role, you will act as a trusted advisor, guiding customers to realize recurring value of their RecordPoint investment. You will manage a select portfolio of high ARR accounts, crafting customized strategies to drive platform adoption, ensure value realization, and accelerate growth.
Leveraging your commercial acumen and experience in coordinating complex initiatives, you will lead cross-functional efforts to drive the expansion of our platform, in some cases within various divisions of enterprise customers. This role requires a deep understanding of enterprise customer success methodologies, technical proficiency, and the ability to align RecordPoint's solutions with the strategic objectives of our clients.
You'll be responsible for :
- Serve as the primary point of contact for RecordPoint's largest enterprise customers, ensuring long-term value and strategic alignment
- Create and execute tailored adoption and value realization plans to achieve measurable customer outcomes
- Facilitate Executive Business Reviews (EBRs), regular health checks, and key stakeholder meetings to drive alignment on value, monitor progress, and identify opportunities for growth
- Alongside the Project team, manage cross-functional adoption and implementation programs, ensuring seamless execution across the organization
- In partnership with your Customer Solutions Engineer, deliver adoption training and enablement initiatives to help customers unlock the full value of the platform and ensure successful integration into their workflows
- Partner with customers to identify new use cases and opportunities for expansion, working closely with Sales and Product teams to drive upsells and renewals
- Respond to urgent customer needs or challenges, providing expert guidance and ensuring exceptional service
- Build stronger relationships and drive success by engaging with key stakeholders in person as needed, including onsite visits and meetings
You'll do :
You'll bring :
Why RecordPoint :
160,000 - $180,000 a year
Salary ranges are a total On Target Earnings (OTE) number that is inclusive of a base salary and commissions component.
Commissions are uncapped and capable of being exceeded.
RecordPoint also offers Employee Share Options for staff as part of our long-term incentives program.
RecordPoint offers health, dental, and vision insurance, as well as competitive 401K matching programs.
RecordPoint offers 20 days of Personal Paid Time Off in addition to recognised public holidays.
RecordPoint also offers generous parental leave programs.
Know more :
By checking us out on all the usual platforms, and especially our About Us
or our Life at RecordPoint blog :
How to apply :
Click the 'apply now' button send us your CV.
RecordPoint is an equal opportunities employer.
We offer a fast-paced, dedicated and enjoyable environment, working with some of the best people in the industry.
If you want to know what to expect from a RecordPoint application process, read more here :
No recruiters please, we've got this one covered.
You will need to pass a police background check to be eligible for employment at RecordPoint.
Salary : $160,000 - $180,000
