Business Manager

Business Manager

REPORTS TO:  VP, Kroger Team

DEPARTMENT:  Sales

DATE:   December 2024

FLSA CLASSIFICATION:  Exempt

Employee Philosophy

Each employee should treat RecorGroup as their own, to take responsibility for their work, be willing to learn & grow and to foster & enhance the culture of the organization.  RecorGroup’s goal is to create an environment that allows people to maintain work-life-balance, to thrive and be satisfied in their career.

Position Overview

The  Business Manager is responsible for assigned clients on the Kroger business.

Essential Functions

Client & Customer Management:

• Responsible to meet or exceed budgeted sales, margin and profit plan in assigned accounts
• Assist in the development of key clients plans to achieve volume growth and profit objectives, including revenue, distribution, customer service and quality goals.
• Implement Kroger GO calls and penetrate key positions at Kroger
• Responsible to deliver short and long-term sales plans, achieving financial and customer relationship management KPI’s
• Facilitate business reviews with customers. Act as business unit liaison among manufacturers, logistics, sales, finance and accounting to support existing and new business.
• The Business Manager will utilize strong collaborative, relationship building and influencing skills to successfully engage customers and manage resources of multiple client businesses.
• Work collaboratively with sales operations and analytics on proposals and deliverables
• Collaborate with executive leaders in sales & marketing teams to better leverage assets while providing higher value to our clients and customers.
• Demonstrate excellent analytical skills (including Category Management) to improve business results
• Demonstrate leadership qualities consistent with RecorGroup’s culture.

Knowledge, Skills & Abilities

Education & Experience Required

• Expertise in MS Excel, PowerPoint, Word, Outlook
• Familiar with Trade Management systems and customer tools
• Knowledge of techniques and tools necessary to perform job functions
• 4-year Degree or equivalent industry experience
• Combination of Education, training and/or experience will be considered for this position

Knowledge, Skills & Abilities

• Demonstrated success in the following competencies:
  • Strategic selling and closing skills within the industry
  • Proven ability to drive sales results
  • Communication skills, including presentation, sales, and negotiation in a business to business environment.
  • Ability to grow internal and external relationships by providing insight and advice to enhance meetings and profitability.
  • Extensive experience in sales and/or business development across a diverse portfolio of products.
• Kroger Kompass Process knowledge and experience utilizing Kroger systems (VIP, Demandtec, Prism)
• Overall understanding supply chain operations
• Project management skills with new product commercialization
• Strong understanding of development, evaluation and utilization of key performance indicators
• Comfortable with collaborating and recommending solutions to executive levels of management
• Assertive, results oriented self-starter
• Customer relations skills, including meeting customer needs and establishing a service environment, demonstrating excellent customer service to all and put in place practices that help promote a service-oriented culture.
• Written communication skills including the ability to communicate effectively in writing, write in a clear and concise manner to peers, vendors, supervisors, or customers. This also includes the ability to target material to the appropriate audience.
• Oral communication skills including the ability to speak in a clear and concise and manner to peers, vendors, supervisors, or customers one-on-one, or in a small group, or in a formal presentation.
• Interpersonal skills, including building relationships and conflict resolution. This involves the ability to develop and maintain positive working relationships with peers, management, suppliers and other company departments.  Open communication and transparency.
• Excellent critical thinking skills

Physical Demands & Environment

This position works in a remote environment, indoors subject to fluctuations in temperature (indoor climate control) with moderate noise level and lighting.  This position has the following physical demands and incumbents must be able to perform the essential functions of the job with or without reasonable accommodation.

• Sufficient mobility to move around a work environment or office
• Ability to use hands for grasping files, papers, notebooks, writing implements, etc.
• Visual acuity sufficient to read documents on paper and on the computer
• Sitting at a desk for up to 8 hours at a time
• May lift up to 20 lbs.

Travel Requirements

We anticipate this role will require 5-10 nights of travel per year to meet customer needs, be present at industry events, and meet with existing clients.

Disclaimer:

Incumbent must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately without causing a significant safety threat to self or others.  The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties, and/or skill required of all personnel so classified.  This job description is not an employment agreement and/or an expressed or implied employment contract.   Management has the exclusive right to alter this job description at any time without notice.