What are the responsibilities and job description for the Sales Operations Specialist position at RecorGroup?
Sales Operations Specialist
REPORTS TO: Sales Operations Manager
DEPARTMENT: Sales Operations
FLSA CLASSIFICATION: Non-Exempt
Employee Philosophy
Each employee should treat RecorGroup as their own, to take responsibility for their work, be willing to learn & grow and to foster & enhance the culture of the organization. RecorGroup’s goal is to create an environment that allows people to maintain work-life-balance, to thrive and be satisfied in their career.
Position Overview
As a sales operations specialist, you will play a critical role in ensuring the accurate execution of sales strategies and administrative functions within the organization. You will work closely with the sales team, clients, and retailers to increase efficiency, streamline workflow, and drive revenue growth.
Essential Functions
Client Operations:
- Oversees client promotional plans, including contract submission, updating and maintaining the promotional planner, and ensuring clear communication throughout the process
- Manages the submission and maintenance of customer new items
- Establishes a workflow process to manage and deliver contract requests to business managers in a timely manner
- Interfaces with manufacturer customer service teams
- Supports the team in managing client relationships, ensuring smooth communication and execution of sales strategies
- Manages EDI order processing
- Manages claims and deduction management
- Assists in creating sales presentations
- Works within client’s proprietary systems
- Provides support during client planning sessions, ensuring alignment between brand partners and retailers
Executive Operations:
- Collaborates with sales and analytics departments to deliver results to clients and customers
- Completes projects and special assignments by establishing objectives; determining priorities; managing time; gaining cooperation of others; monitoring progress; problem-solving; adjusting plans
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
- Identifies opportunities to streamline sales operations processes, reducing inefficiencies and improving workflow
- Takes ownership over accomplishing new and different requests
- Explores opportunities to add value
- Performs other duties as required.
Knowledge, Skills & Abilities
Education & Experience Required
- Position requires a High School Diploma and 3 years of administrative experience
- Bachelors degree in business or related field is preferred
- Or, a combination of education and experience necessary to perform the essential functions of the job.
Knowledge, Skills & Abilities
- Strong oral and written communication skills
- Strong customer service skills
- Requires competency with Microsoft Office programs for documents, spreadsheets and presentations
- Ability to manage and prioritize competing demands
- Strong organizational skills and attention to detail
Physical Demands & Environment
This position works in an office environment, indoors subject to fluctuations in temperature (indoor climate control) with moderate noise level and lighting. This position has the following physical demands and incumbents must be able to perform the essential functions of the job with or without reasonable accommodation.
- Sufficient mobility to move around the office
- Ability to use hands for grasping files, papers, notebooks, writing implements, etc.
- Visual acuity sufficient to read documents on paper and on the computer
- Sitting at a desk for up to 8 hours at a time
- May lift up to 20 lbs.
Travel Requirements
This position will travel occasionally
