What are the responsibilities and job description for the Front Desk Help position at Recovery Empowerment Ne?
POSITION SUMMARY: Under the supervision of the Director of Administration, the individual is responsible for administrative duties and provides administrative support such as typing, scanning, filing and calendar updates, and reporting. Utilizes independent judgment to plan, prioritize, and organize diversified workload, and recommends changes in office practices or procedures. Ensures all services are provided consistently with REN’s philosophy and values; performs related duties as required.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
- Responsible for the reception duties, greeting visitors, answering incoming telephone calls, and appropriately directing calls. Responsible for ensuring a positive customer service environment both in person and in receiving telephone calls.
- Responsible for checking e-mail faxes and distributing them accordingly.
- Responsible for retrieving REN mail, ensuring outgoing mail is collected daily by US Postal Service.
- Provides routine administrative support as requested.
- Maintains standards of compliance and confidentiality as required by law or REN policy.
- Responds to regularly occurring requests for information and clerical support.
- Refers to supervisor on matters requiring clarification, interpretation, or exception to policy. Keeps supervisor informed as to plans, progress, and changing priorities.
- Maintains records to include required tracking and reporting.
- Update company phone list and data entry.
- Participates in all training, all-staff meetings, and other activities as required.
- Submits timely and accurate timecards, mileage, and reimbursement requests.
- Other duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIREMENTS
- Knowledge of the principles of behavioral health recovery and adherence to REN’s philosophy.
- Knowledge of state behavioral health individual and agency licensure regulations and requirements.
- Ability to maintain confidentiality of information.
- Ability to work under pressure and address events/crises that may develop unexpectedly.
- Ability to apply critical thinking, and sound judgment in an ever-changing environment with multiple and competing priorities.
- Ability to work effectively with others and to communicate effectively, orally and in writing.
- Ability to maintain confidentiality of information.
- Ability to work under pressure and address events/crises that may develop unexpectedly.
- Intermediate Microsoft Office experience and ability.
- Knowledge of Microsoft Excel.
- Ability to Type 40-50 wpm.
EDUCATION/LICENSE/CERTIFICATION/EXPERIENCE REQUIREMENTS
- A High School Diploma/GED and 1- 2 years administrative experience.
- Medical record experience preferred.
- Previous employment in a behavioral health organization preferred.
- Demonstrated experience in the support of multiple departments, preferred.
- A current Arizona Driver’s License and a current satisfactory 39-month Motor Vehicle Record (MVR).
- Must be 21 years of age.
- Current TB test
- Bilingual preferred but not required.
PHYSICAL AND MENTAL REQUIREMENTS AND WORKPLACE ENVIRONMENT CONDITIONS
- Standard office environment
- Ability to lift 15 – 20 pounds.
- Ability to stand, sit or walk for long periods.
- Ability to communicate effectively by phone, in person, at normal volumes.
- Ability to adequately read correspondence, computer screens, forms, etc.
- Position requires good manual dexterity.