Building Supervisor - Colliers Hill

General Function:

As a key member of the RPM team, the Building Supervisor will provide exceptional customer service and foster meaningful relationships to create a welcoming environment at RPM. This role involves overseeing the daily activities of the HOA facility while adhering to RPM procedures. The ideal candidate will possess strong organizational skills and demonstrate expertise in customer service, program leadership, and staff supervision. The Building Supervisor will deliver all programs in alignment with RPM's goals and embody the core values of community, Quality, Safety, and Innovation.

Entry Requirements/Qualifications:

1. Must be at least 18 years old and meet one of the following criteria:

• A high school diploma with at least 6 months of, verifiable experience in customer service or a related field.
• Two years of part-time, verifiable experience in customer service or a related field, including staff supervision, leadership, and motivation.

Proficiency in cash handling and basic accounting procedures is required. Strong organizational skills are essential.

Interpersonal Duties and Responsibilities:

1. Deliver outstanding customer service by consistently exceeding Resident expectations. Greet every person entering facilities (by name, if known) and acknowledge them upon departure.
2. Actively listen to residents and participants to build relationships, understand their goals, and ensure a positive experience.
3. Provide accurate and up-to-date information regarding rentals and programs.
4. Encourage engagement by connecting Residents to one another and fostering an inclusive community within the community. Facilitate opportunities for resident interaction and serve as a "Community Builder."
5. Be familiar with and model RPM's mission statement and core values when interacting with staff and residents.
6. Maintain a friendly, positive demeanor and a welcoming attitude at all times.
7. Respond to customer inquiries and concerns with care, going above and beyond to resolve issues promptly.

Essential Duties and Responsibilities:

1. Oversee staff and facility operations in the absence of the Community Manager.
2. Accurately manage resident data, program registrations, and facility rental information.
3. Ensure the facility is prepared for daily activities, including setup and cleanup for events and rentals.
4. Record and process financial transactions, rental payments, program attendance, and registrations accurately.
5. Reconcile shift payments, process checks, and prepare end-of-shift reports.
6. Maintain the facility's cleanliness and promptly report maintenance issues to the Community Manager.
7. Enforce facility policies related to homeowner and guest access.
8. Ensure building security by locking all gates, doors, and designated rooms.
9. Complete and submit daily checklists, reporting any concerns to the Community Manager.
10. Log important information in the daily communication log.
11. Attend all required meetings and training sessions.
12. Adhere to and enforce RPM policies, including safety, personnel, and resident guidelines.
13. Take initiative in maintaining a clean and safe environment.
14. Wear appropriate attire and a name tag at all times.
15. Stay current on mandatory trainings and staff meetings.
16. Perform other duties as assigned.

Supervisory Responsibilities:

• None directly.

Physical Demands:

While performing the duties of this job, the employee is frequently required to sit, stand, walk, use hands to fingers, handle or feel objects, tools, or controls; reaches with hands and arms; climb or balance; stop, kneel, crouch, crawl; taste, smell and hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close and distant vision, color vision, peripheral and depth perception, and the ability to adjust locus.

Work Environment:

While performing the duties of this job, this individual is occasionally exposed to wet and humid conditions, outdoor weather conditions, fumes or airborne particles, toxic or caustic chemicals, and potentially explosive materials. The typical noise level in the work area is moderate.

Effect on End Result:

The Building Supervisor plays a vital role in enhancing customer service and creating a sense of belonging for residents, participants, and guests. Their efforts will foster engaged and satisfied resident who positively represent RPM within the community.

As part of the application process, a background check may be conducted. By submitting your application, you authorize us to verify relevant information in accordance with applicable laws. A background check does not guarantee employment and is used solely for evaluating qualifications.