Lead Dispatch/Scheduler Administrative Coordinator

Are you an organized, self-starter, independent, highly motivated individual that will thrive in a fast-paced work environment? Recromax wants you to join our team! New to the restoration and insurance world? That’s okay, we’re willing to train you! Hospitality industry, teachers, and administrative professionals that are potentially looking for a career change are strongly encouraged to apply for this position.

Qualifications

• Knowledge of office management systems and procedures
• Excellent time management and organization skills with the ability to multi-task and prioritize work
• Attention to detail and problem-solving skills
• Excellent written and verbal communication skills
• Must demonstrate professionalism and function independently with minimal supervision
• Ability to thrive in a fast-paced workplace
• Ability to deliver five-star customer service
• High school diploma

Responsibilities

• Job Duties: Receive and schedule new water, mold, fire, and reconstruction assignments, inputting customer and loss information in the customer database
• Answer all incoming office phone calls
• Assign work from projects to technicians or vendors as needed
• Review paperwork and electronic documentation submitted by technicians, ensuring all necessary documentation has been submitted
• Create work orders and schedule vendors
• Coordinate scheduling and communicate job progress with customers
• Continually update client portals with job progress information
• Send electronic documents when required
• Provide excellent customer service
• Conduct regular follow-up and customer care phone calls
• Document all communication in the customer database
• Audit pending work and work in progress to ensure work is completed within timeline to meet client requirements
• Follow up with pending customers to acquire work authorizations and contracts
• Ensure required insurance documentation is submitted
• Coordinate with the estimator to ensure required estimate and any changes are submitted
• Coordinate with the reconstruction team when the project is transitioning to the reconstruction phase
• Provide telephone and administrative support for the office team
• After hours on call rotation availability
• Any other duties as assigned
• Pre hire background check required

Compensation & Benefits
· Based on experience.

· PTO: major holidays, sick/personal days, vacation.

· Eligible for health benefits the first of the month following 60 days of full-time employment.

· Eligible for company paid life insurance the first of the month following 60 days.

· 401K/profit sharing plan first eligible quarter after 1 year of employment.

About Us

Recromax, LLC is the premier restoration and property services company of choice for our customers, employees, subcontractors, and suppliers, positively impacting our customers' lives and changing the culture of the restoration industry. With all of our services, we actively and passionately strive to:
*Ensure an exceptional customer experience through quick response, timeliness, attention to detail, honesty, integrity, and guidance with a service-minded attitude
*Provide our employees with a working environment where they are encouraged to support our customers, grow their career, and take care of their family
*Maintain the highest levels of professionalism, in our relationships with our suppliers, subcontractors, and professional associates
*Achieve profitable growth and to support good works and charities within our community
*Provide a sense of normalcy to our customers' lives through quality restoration services

PLEASE SUBMIT RESUME OR WORK EXPERIENCE FOR CONSIDERATION. NO PHONE CALLS PLEASE

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Longwood, FL 32750