What are the responsibilities and job description for the Social Media Customer Relationship Specialist (CRS) - REMOTE position at Recruit Monitor?
About the job Social Media Customer Relationship Specialist (CRS) - REMOTE
General Purpose : Assist customers by answering questions, helping with vehicle support, and marketing support. Servicing customers on Facebook, Twitter, Instagram pages as well as other social platforms.
Major Job Duties And Responsibilities
- Answer inbound comments from customers in need of assistance from Social Media platforms including Facebook, Twitter, Instagram, Google Play, App Store
- Create and manage cases for customers needing more complex assistance.
- Manage existing case load, complete follow-up tasks and achieve operational metrics.
- Adhere to standard work processes and contribute to efficiencies and improvements when possible.
- Proactively identify sales leads and educate in-market customers on product functionality and services.
- Effectively and accurately document customer interaction
- Provide proactive support to consumers requesting assistance with dealer, vehicle locates and product concerns / inquiries.
- Participate in any required training / industry-specific certifications to maintain the technical knowledge and skills necessary to perform the job at or above the standard required.
- Provide exceptional customer-centric service to all internal and external customers.
- Adhere and contribute to defining processes that produce best-in-class social consumer care experiences, focusing on constant improvement and a value-based approach.
- Utilize correct tools to efficiently manage concurrent activities.
Required Skills / Experience
Required Education / Training / Certifications / Licenses
