What are the responsibilities and job description for the Customer Service Trainer position at Recruit, Staff, Hire, LLC.?
Customer Service Trainer
A large nonprofit organization is seeking a highly motivated and self-directed Customer Service Trainer to develop and implement training programs that enhance the skills and efficiency of its customer service teams. This role is ideal for a professional with strong leadership abilities, curriculum development experience, and a background in customer service operations.
Key Responsibilities
- Design, develop, and implement training programs for customer service teams across various functional areas, including in-person customer service, billing, call center operations, customer support, mail resolution, sanitation services, cashiers, and remittance processing.
- Conduct training sessions for employees at all levels, ensuring alignment with company policies, procedures, and best practices.
- Evaluate and refine training materials to enhance employee performance and improve customer satisfaction.
- Collaborate with department leaders to assess training needs and recommend strategic learning solutions.
- Oversee training initiatives related to billing and accounts receivable, revenue collections, billing reviews and adjustments, and customer hearings.
- Utilize adult learning methodologies to engage employees and promote knowledge retention.
- Ensure compliance with all relevant policies and regulations in customer service operations.
Qualifications
Preferred Qualifications
