What are the responsibilities and job description for the CUSTOMER SERVICE REPRESENTATIVE position at Recruit4HVAC?
Customer Service Representative
A locally owned company that provides professional heating, air conditioning, and indoor air quality services across the Greenville area. We are a fast-growing HVAC company looking for someone with high energy to join a team of like-minded professionals.
The person in this role will need to be self-motivated, friendly and a master at problem solving. This role requires a positive, can-do attitude who always puts the client first. The ideal candidate will have exceptional communication skills and be well-versed in relationship building.
Work Location : Greenville, SC
Benefits : Benefits : Medical, Dental, Paid Time Off (PTO), Paid Holidays & Vacation, Short- & Long-Term Disability Insurance, Company Match IRA
Hours : 8 : 00am-5 : 00pm weekdays, (some overtime and weekends as needed)
Pay : $18.00 - $25.00 per hour
What you'll be doing :
- Provide fast, friendly, and professional customer service to clients.
- Manage customer concerns and work to resolve them efficiently and effectively
- Answer incoming calls, texts, and emails related to service, billing, and other departments
- Schedule service / estimate appointments in a timely manner
- Coordinate work approvals with various companies and homeowners
- Make outbound calls to book, confirm, and follow up on appointments
- Follow up on open invoices and estimates
- Maintain service plan database
- Follow up on offered plans and managing rollovers
- Manage administrative / operational projects and tasks as needed
- Backup for Dispatcher
- This position occasionally requires remote work on evenings / weekends during the busy season. Schedule will be on a rotation
Skills & Requirements :
Salary : $18 - $25
