What are the responsibilities and job description for the Field Service Technician position at recruitAbility?
Our client is a leader in manufacturing solutions, specializing in advanced labeling, marking, and coding systems for a variety of industries. As they continue to expand, they are seeking a Field Service Technician to deliver top-tier technical support and service to their customers.
What YOU get to DO at this innovative company:
- Provide technical support and problem-solving expertise for hardware, software, and related accessories at the customer's location.
- Install, integrate, and train customers on equipment functionality, both onsite and remotely.
- Apply knowledge in electronics, pneumatics, hydraulics, and mechanics to troubleshoot and repair equipment efficiently.
- Communicate clearly and professionally with customer teams, from operators to plant management.
- Ensure compliance with customer-specific safety and protective equipment protocols.
- Create and maintain accurate documentation, including service reports, expenses, and operating procedures.
- Foster and maintain positive customer relationships to drive satisfaction and repeat business.
What you NEED to SUCCEED in this challenging role:
- High school diploma or GED with 2 years of related technical experience or equivalent training.
- Expertise experience with technical support
- Electrical and wiring training (certifications are a plus).
- Exceptional communication skills and a customer-focused mindset.
- A valid driver’s license is required
- The ability to travel out-of-state is required
What’s in it for YOU?
- Competitive salary and benefits package.
- Opportunities for professional development and cross-training.
- Paid time off, holidays, and comprehensive health plans.
- A dynamic, supportive work environment with room for growth.
Salary : $65,000 - $75,000
