What are the responsibilities and job description for the Systems Engineer position at recruiterboom?
About the job Systems Engineer
Our client, a leading FinTech company based in the Boston area, is seeking a Systems Engineer to join their Customer Success and Operations team. This person will work closely with CS Managers to bridge the gap between our client's systems and customers. The ideal candidate should demonstrate the ability to work hands-on with modern technologies while solving complex problems and providing superior client support service for our client's SaaS offering.
Key responsibilities :
- Deep technical and usable experience in Financial Services SAAS platforms.
- Technical liaison within our Customer Success team.
- Effectively communicate to customers during complex SAAS impacting events.
- Perform complex triage management, break / fix, and restoration of production service.
- Collaborate with the various teams to ensure that problems are resolved effectively and efficiently.
- Support existing and modern technologies within our full software stack.
- Develop and utilize technical tools and scripted solutions to automate and enhance our daily processes.
- Participate in on-call rotation with other member of the team.
Required skills :
Preferred Skills :
