Support Engineer

Location: San Francisco (New York or remote possible for exceptional candidates)
Company Stage of Funding: Series A
Office Type: Hybrid (3 days in office, 2 days flexible)
Salary: $125,000 - $175,000 Competitive Equity

Company Description

Our client is revolutionizing human-computer interaction through cutting-edge AI technology. With a team of 30 including some of the world's top AI researchers, they're building the human layer of AI to make interactions as natural as face-to-face communication. Their pioneering research in multi-modal AI models powers everything from text-to-video AI avatars to real-time conversational experiences across healthcare, recruiting, sales, and education. Backed by $18M in funding, they're positioned at the frontier of AI innovation.

What You Will Do

• Work directly with the company co-founder to unblock builders and solve complex technical challenges
• Support both self-serve developers and enterprise customers with API integration and scaling
• Debug cutting-edge AI technology implementations and provide technical solutions
• Balance speed and quality in your problem-solving approach
• Translate complex technical issues into clear, actionable explanations for diverse audiences
• Help shape the future of AI-human interaction by ensuring customer success

Ideal Candidate Background

• 4 years of experience building, deploying, and debugging end-to-end applications
• Strong development experience with APIs, webhooks, and complex technical integrations
• Comfortable working in JavaScript/TypeScript, Python, or similar languages
• Experience working on technical or developer-focused products
• Proven track record in venture-backed early-stage startups, ideally in frontier tech
• Customer-obsessed mindset with a passion for solving problems quickly and effectively

Preferred Qualifications

• Experience with AI/ML models or video processing APIs
• Background in high-growth stage companies (Series A/B)
• Experience working with diverse audiences including developers, founders, and enterprise buyers
• Passion for building from scratch rather than optimization

Compensation and Benefits

• Competitive salary range: $125,000 - $175,000
• Equity package proportional to experience and impact
• Opportunity to work with world-class AI researchers and cutting-edge technology
• Visa sponsorship available for qualified candidates
• Modern office in San Francisco's vibrant Mission District