What are the responsibilities and job description for the Sales Support Specialist position at Recruiting Heroes LLC?
Role : Sales Support Specialist
OnSite : Monroeville PA
Salary : $53000 $57000
Recruiting Heroes is looking for a motivated Sales Support Specialist to join our clients team in Monroeville Pennsylvania
General Purpose :
The Sales Support Specialist has a dual responsibility which includes 1) providing quality customer service as part of the customer service team and 2) providing tactical and strategic assistance to the sales team in an effort to help them to gain new customers while also maintaining current customer base. The Sales Support Specialist will have a solid working knowledge of APPC products and services and will remain current with industry trends. The position involves heavy interaction with sales operations suppliers and customers and additionally includes responding to customer complaints and queries and ensuring that all orders are processed accurately and in a timely manner.
Essential Functions
Answer phones handle office duties provide customer service
Take customer orders via phone. Build and maintain relationships with customers. Educate them on new products and services with the goal to build sales within existing accounts.
Process orders received via email fax and phone into Chempax system and print / prepare paperwork for shipping
Team Participation
May be expected to train and / or learn from other members of the team
Attend and participate in team meetings
Communicate with other APPC site personnel sales operations etc. via fax email or phone
Coordinate with customers suppliers carriers and other APPC plants to assist in pickups and deliveries
Create and print labels
Run / Create reports using various computer systems and software
Identify inefficiencies and recommend process improvements
Identify research and resolve customer inquiries on account issues. Accurately gather data regarding account issues while working with other department team members as needed and appropriately and promptly following up with the customer to proactively resolve the issue.
Identify and assess customers needs to achieve satisfaction
Recommend potential products or services to management by collecting customer information and analyzing customer needs
Prepare product or service reports by collecting and analyzing customer information
Provide support to the sales team and customers during the order / sales process.
Proactive in identifying leads and forwarding them to the sales team
Additional tasks as assigned.
Education & Experience
High school diploma or equivalent required; Associates or Bachelors degree in a similar field required.
At least two years of related experience required.
Key Competencies
Excellent verbal and written communication skills.
Proficient in Microsoft Office Suite or related software
Ability to operate related office equipment such as computers 10key calculator and copier.
Ability to work independently and in a fastpaced environment.
Ability to anticipate work needs and interact professionally with customers.
Excellent organizational skills problemsolving ability and attention to detail.
Ability to multitask prioritize and manage time effectively
Use of critical and creative thinking to identify and resolve issues with products and orders
Clear communication and the ability to explain concepts in simple terms are used to help the customer work through problems and accurately describe products
Strong work ethic and professional etiquette required at all times when dealing with both internal and external customers
Who We Are :
Recruiting Heroes (RecruitingHeroesLLC.com) is an employment agency founded by a former First Responder. We are dedicated to finding amazing careers for Americas Veterans and First Responders.
Recruiting Heroes LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected Veteran status.
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