What are the responsibilities and job description for the Call Center - Retention position at Recruiting Solutions; total life cycle support?
Company Description
This position allows you to join one of the most dynamic and fast-growing startups in the US. We are looking for enthusiastic and highly motivated problem solvers who are passionate about delivering exceptional customer service. Our Retention Agents are an integral part of our rapidly growing and fast-paced team. Our agents are critical to our business, and their feedback to management is critical to our improvement as a company.
Job Description
- Be responsible for skillfully retaining customers through positive customer relationship building
- Handle inbound cancellation calls/emails from existing customers
- Diffuse high sensitivity customer situation by utilizing strong listening skills and probing techniques
- Identify reason(s) for disconnect and overcome obstacles in an effort to retain the customer
- Save
and re-sell the value of our products and services by properly aligning
their features, benefits and price with the needs of our customers - Retain
25% of the cancellation interactions while meeting or surpassing the
company's minimum requirements interaction and satisfaction. Four
consecutive weeks of underperforming results in a performance
improvement plan for two weeks.
- Answer customer calls and reply to email inquiries in a fast-paced environment
Qualifications
Must have retention experience
Must type minimum 45 WPM
Must have good business writing skills.
Additional Information
All your information will be kept confidential according to EEO guidelines.
