What are the responsibilities and job description for the Practice Assistant II position at Recruiting Support?
GENERAL SUMMARY/OVERVIEW STATEMENT
The Scheduling Practice Assistant provides master scheduling support to the Neuroscience department under general supervision and established policies. Supporting approximately 130 physicians, this role involves managing room assignments, scheduling, care coordination, prior authorizations, in-basket management, and occasionally assisting with check-in/check-out. Strong communication, multitasking, and organizational skills are essential. This position reports to the Manager overseeing all administrative functions in the clinic.
PRINCIPAL DUTIES AND RESPONSIBILITIES
Master Scheduler
- Schedule follow-up appointments based on provider instructions.
- Provide administrative support for a subset of providers, including scheduling, insurance prior authorizations, and template changes.
- Manage EPIC in-basket pools for declined authorizations and patient cancellations.
- Assist with clinical check-in/out as needed:
- Check-out: Schedule follow-ups, coordinate with administrative assistants, print After Visit Summaries.
- Check-in: Validate appointments and IDs, collect co-payments, provide forms, and assist with PROMS questionnaires.
Room Grid Management
- Review clinic schedules and assign rooms daily using EPIC.
- Manage room requests for add-ons and clinics, sending assignments to providers and staff.
- Build weekly room grids and communicate availability with project teams.
- Track and adjust room schedules based on provider time off.
- Create weekly/monthly reports on room usage and other metrics.
Administrative Support
- Handle special projects as directed by leadership.
- Provide backup administrative support as needed.
- Perform additional duties as assigned.
QUALIFICATIONS
- Required: High School Diploma
- Preferred: Bachelors Degree; 3-5 years of experience in ambulatory medical practice or equivalent.
- Knowledge of EPIC master template and scheduling is preferred.
SKILLS/ABILITIES/COMPETENCIES REQUIRED
- Outstanding interpersonal and communication skills.
- Ability to function independently and within a team.
- Exceptional phone and customer service skills.
- Strong organizational, multitasking, and problem-solving abilities.
- Knowledge of medical terminology.
- Strong computer skills, including proficiency in Word, Excel, and spreadsheets.
- Attention to detail and critical thinking skills.
Salary : $23 - $26
