Circa Sports, Sparks NV - Line Supervisor

JOB SUMMARY: Line Supervisor will directly supervise all ticket writers while assisting guests as needed. Perform all duties relating to Title 31 compliance in Front of House. Facilitate the placing of wagers by guests in a customer service friendly atmosphere. Perform responsibilities in accordance with all company standards, policies and procedures within the Sportsbook Department. DIRECTLY SUPERVISES: Sportsbook Writers  ESSENTIAL JOB FUNCTIONS:  Responsible for practicing, supporting and promoting the Company Service Standards at all times.  Supervise all procedures and controls for the Sportsbook  Responsible for confirming Sportsbook systems time to Naval Observatory on a daily basis  Assist in implementing departmental policies and procedures  Assist in obtaining, inputting, maintaining, and recording all transactions as specified by Sportsbook audit and Nevada Gaming Control regulations, including but not limited to Cash Balance Sheets, MTLs, BWRs, CTRC-Ns Supervise and direct Sportsbook writers Review various Sportsbook reports for accuracy and feasibility  Ensure that all Gaming Control Board rules and regulations are adhered to at all times  Responsible for issuance of beverage comps to guests  Assist in Players Rewards Cards signups, as well as all Contest sign ups  Assist in patron disputes  Facilitate guests' wagers through communication with Back of House staff  Approve voided tickets at Management's discretion  QUALIFICATIONS:  Ability to communicate effectively with guests, team members and management in both written and verbal form  Must have a full understanding of all wagers offered on betting board with ability to explain to customers as needed  Must possess basic counting and mathematical skills  Experience Utilizing Stadium Technology Systems and Betting Terminals  Understand and comply with all company, departmental and Gaming Control Board rules and regulations, policies and procedures  Must be able to establish and maintain effective working relationship with staff and guests  Must be able to maintain Nevada Gaming Registration under Circa Hospitality Group, LLC.  Must be able at least 21 years of age  EDUCATION and/or EXPERIENCE:  Minimum of one (1) year previous Sportsbook supervisory experience  High School graduate or equivalent  PHYSICAL, MENTAL AND WORK ENVIRONMENT:  Requires normal, corrective vision range, the ability to see color and the ability to distinguish letters, numbers and symbols  Manual dexterity to operate job related equipment  Work is typically in an area which may be noisy and may contain second hand smoke  Tasks performed from a sitting or non-sitting position  Performance of job duties will require, standing, walking, lifting, reaching, pushing, pulling and grasping. These tasks include the maintenance and care of assigned area. Constant contact with fellow team members and guests.  DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).