CS Illinois - Race & Sportsbook - Ticket Writer (Full-Time)

JOB SUMMARY: Provide outstanding guest service while writing and paying Sportsbook tickets and providing information to guests. Answer customer questions related to sports and sports betting.  Process contest selections and parlay cards, as well as signing players up for player’s rewards cards.  Perform responsibilities in accordance with all company standards, policies and procedures within the Sportsbook Department.   ESSENTIAL JOB FUNCTIONS: Responsible for practicing, supporting and promoting the Company Service Standards at all times Accurately write and pay valid sportsbook tickets Operate wagering terminal and perform machine maintenance, including but not limited to loading new tickets and keeping the area free of all debris Answers to all guests, explain wagering information, questions in a manner that reflects an understanding of the department and property in general Must have a full understanding of all wagers offered on betting board with ability to explain to customers as needed Assist supervisors in identifying guests with special needs or liberal betting to ensure the protection of the company assets and best guest service possible Observe and report unusual or suspicious wagering patterns or transactions Clean and maintain the Front and Back of House work areas - inform necessary persons of any supply shortages   QUALIFICATIONS: Ability to communicate effectively with guests, team members and management in both written and verbal form Have basic math skills Understand and comply with all company, departmental and Gaming Control Board rules and regulations, policies and procedures Must be able to establish and maintain effective working relationship with team members and guests Must be able to maintain Gaming work card Must be at least 21 years of age   EDUCATION and/or EXPERIENCE: High School Diploma Customer Service experience Sportsbook Ticket Writer experience preferred   PHYSICAL, MENTAL AND WORK ENVIRONMENT: Requires normal, corrective vision range, the ability to see color and the ability to distinguish letters, numbers and symbols Ability to climb, bend, reach, pull up to 35 pounds, walk and stand for the duration of the shift Manual dexterity to operate job related equipment Work is typically in an area which may be unusually hot, cold, noisy and may contain second hand smoke. Tasks performed from a sitting or non-sitting position Performance of job duties will require standing, walking, lifting, reaching, pushing, pulling and grasping.  These tasks include the maintenance and care of assigned area.  Constant contact with fellow Team Members and Guests DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).