Branch Manager

About the job

FINANCIAL PERFORMANCE AND PROFITABILITY

• Attains or exceeds branch sales and profit budget.
• Manages relationship of expenses to sales and margins in order to achieve budgeted performance measures (metrics) including customer profitability.
• Develops annual branch budgets; submits to Accountable Manager for approval.
• Reviews branch metrics and remediates variances to budget.

Sales/Customer Service

• Develops relationships and communicates with customers to identify and act on areas of opportunity
• Responsible for the performance of all day-to-day counter and customer service functions ensuring the highest level of teamwork and collaboration.
• Ensures Branch Counter Sales Associate(s) are fielding incoming customer calls, assisting walk-in and will-call customers, reviewing sales queues, and entering sales orders into Eclipse.
• Continually collaborates with designated Account Manager(s) to ensure overall customer satisfaction.
• Responsible for overall territory customer service management with respect to quotes, delivery, order management, warranty issues, collateral, customer follow-up, problem resolution, and lead generation

Shipping, Receiving & Delivery

• Ensures Branch Associates are performing all day-to-day shipping, receiving, and warehousing functions ensuring the highest level of accuracy, productivity, and teamwork.
• Ensures the efficient flow of materials between branch, CDC, and/or customer locations by coordinating and monitoring transfers, equipment and grooved or palleted duct board deliveries.
• Delegates where appropriate but is responsible for effective coordination with internal co-workers and customers daily, local and same-day deliveries to customer location or jobs.

Education and/or Experience:

• High School Diploma or Equivalent.
• Minimum of 3 years of customer service or sales experience in HVAC or relative industry.
• Valid Class “C” Driver’s License with good driving record.

Job Type: Full-time

Pay: $70,803.00 - $85,033.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• customer service or sales experience in HVAC or relative: 3 years (Required)
• Branch Manager: 2 years (Required)

Ability to Commute:

• Syracuse, NY 13204 (Required)

Ability to Relocate:

• Syracuse, NY 13204: Relocate before starting work (Required)

Work Location: In person

Salary : $70,803 - $85,033