What are the responsibilities and job description for the Business Systems Support Specialist position at RecruitPod Global?
We are seeking an experienced Business Systems Support Specialist to join our dynamic team. The ideal candidate will provide technical support, troubleshooting, and expertise in Microsoft Dynamics 365 Business Central (BC) to ensure seamless operation, configuration, and optimization of the system across our organization. This role is critical for supporting users, resolving technical issues, and enhancing workflows within Business Central, enabling efficient business processes and data integrity.
Qualifications
Essential Duties and Responsibilities
- User Support : Act as the primary point of contact for end-user support on Business Central issues, providing timely and effective resolutions.
- Troubleshooting : Diagnose, investigate, and resolve issues within Business Central, escalating complex cases when necessary.
- System Configuration : Assist with system configurations, customizations, and updates to align Business Central with business requirements.
- System Optimization and Maintenance : Conduct regular assessments of business systems, identifying opportunities for enhancements, upgrades, and process improvements to optimize performance and reduce manual efforts.
- Data Management : Ensure data accuracy and integrity by performing regular audits and resolving data-related issues.
- Documentation : Create and maintain documentation for system configurations, troubleshooting steps, and user guides.
- Project Management : Participate in system implementation, migration, and upgrade projects, coordinating with cross-functional teams to ensure successful and timely project completion
- Training : Provide training and guidance to end users on best practices and effective use of Business Central functionalities.
- Collaboration : Work closely with other IT and business teams to align Business Central operations with broader organizational goals.
- Enhancements : Identify areas for system improvement, workflow automation, and optimization, and collaborate with developers and stakeholders to implement these enhancements.
- Compliance : Ensure adherence to organizational and regulatory data compliance standards within Business Central.
Skills
Traits
Education and / or Experience
Additional Information
Compensation and Benefits
