IT Support Technician - CW

Job Title: IT Support Technician - CW

Location: Batavia, IL

Duration: 6 months (with potential for contract-to-hire)

Pay Rate: $23.00-$26.00 per hour, based on experience

Schedule: Monday to Friday, 8:00 AM to 5:00 PM (100% Onsite)

Job Summary:

A leading organization is seeking an experienced IT Support Technician to provide critical technical support at their Batavia, IL site and remotely for warehouse facilities nationwide. This position involves a mix of IT support and hardware support, ensuring smooth operations of IT systems, devices, and services across multiple locations. The ideal candidate will have excellent customer service skills and experience in warehouse technology (though not required). This role is essential to maintaining the functionality of critical systems and providing support to end-users.

Major Duties & Responsibilities:

• Provide support for all PC, network, and server hardware/software applications, including but not limited to:
• Lotus Notes, MS Outlook, MS Office, Virtual Desktop, Junos Pulse, Active Directory, Landesk Application Deployment, Cisco Network Hardware, RF Equipment, and various end-user applications.
• Troubleshoot technical issues and assist in product evaluations, selection, and deployment.
• Set up, deploy, and provide support for mobile devices.
• Monitor on-site IS systems, including backups, UPS, and server/network equipment.
• Provide remote support for other facilities and associates as needed.
• Support and configure warehouse devices (printers, RF units, terminals, etc.).
• Engage with external vendors for support and services.
• Conduct end-user training and learning sessions.
• Assist in technology planning, budgeting, and process improvement initiatives.
• Maintain spare inventory and manage electronic waste.
• Perform other duties as assigned.

Skills & Experience:

• Required:
• 1-2 years of experience in IT support or helpdesk roles.
• Strong troubleshooting skills and the ability to multitask in a fast-paced environment.
• Outstanding customer service skills.
• Ability to work independently, prioritize multiple support requests, and adapt to changing environments.
• Knowledge of Lotus Notes and LanDesk technologies.
• Ability to travel up to 15% domestically and occasionally internationally.
• Ability to lift and carry objects (up to 60 lbs).
• Desired:
• Previous experience in warehouse technology is ideal, but not mandatory.
• An associate degree or technical school certification in a related field is preferred.

Environmental Working Conditions & Physical Effort:

• The position typically works in an office environment with adequate lighting, ventilation, and a normal temperature/noise level.
• Work assignments are diversified, requiring troubleshooting and the ability to develop new alternatives to resolve problems.
• May require travel (10-15%) domestically and occasionally internationally.
• Minimal physical effort is required, though some walking, standing, bending, reaching, and occasional lifting may be necessary (up to 60 lbs).

Education & Certification Requirements:

• Required: High school diploma.
• Preferred: Associate degree or certification from a technical school in IT or a related field.

How You Will Thrive:

• You will be integral in supporting IT infrastructure, ensuring seamless operations and troubleshooting IT and hardware issues in real time.
• By working closely with Technical Troubleshooting internal teams and external vendors, you’ll contribute to the success and efficiency of both local and remote operations.

Interested candidates are encouraged to apply for this exciting opportunity to join a dynamic team and help support ongoing IT initiatives.