What are the responsibilities and job description for the Service desk Specialist position at RecruitTalent, LLC.?
Requirements
- Experience with Microsoft Windows OS
- Experience with ServiceNow
- Experience with Motorola Customer Programming Software
- Familiarity with Motorola portable and mobile radio accessories and how they work in unison with the devices
- Familiarity with Motorola trunked digital radio operation with focus on affiliation process, how the devices work when experiencing high traffic, declaring emergencies, navigation from the keypad vs channel selector, and how the digital audio requires unique operating methods so to ensure clear transmission and reception.
- Ability to drive and navigate the DC/MD/VA area while transporting devices/materials
- Experience working in a customer service environment supporting at least 3,500 users.
- Experience with Microsoft Outlook, Word, Excel, Power Point and Visio.
- Ability to process inventory through multiple web-based inventory and work ticket systems including ServiceNow.
- Experience with Motorola Customer Programming Software.
