What are the responsibilities and job description for the Guest Service Agent position at Red and White Fleet?
Come join the Red and White Fleet family and be an ambassador to our great city. Welcome guests --locals and distant travelers, as they come aboard our vessels for the quintessential San Francisco experience, cruising along the city front, under the Golden Gate Bridge, and up close to Alcatraz. We're looking for friendly, kind, and outgoing individuals to help us provide onsite guest services. The ideal candidate likes to engage others, takes pride in sharing about our city and our cruises to prospective customers, and enjoys providing assistance to guests.
We are primarily a sightseeing company, serving visitors to narrated tours around San Francisco Bay, and we also offer private charters and special events such as 4th of July Fireworks, SailGP, and Fleet Week. .
We are in the business of helping to create great memories for our guests, and to be successful, we focus on internal support and communication, as it is our team, our family, our good cheer that makes it a fun place to work and a fun place to spend one's vacation.
Please learn more about us at redandwhite.com
Job Description – Guest Service Agent
Schedule: We have part and seasonal full time shifts which often include weekends and holidays. The peak season shifts may include 10-hour workdays.
Reports to: Ticket Booth Manager
Requirements:
- Sales, customer service, POS experience, multi-lingual is a plus
Essential Duties
Onsite Guest Services:
- Describe our cruises and unique offerings to potential guests. Product promotion and sales.
- Assist guests in wayfinding and boarding.
- Engage with guests during check-in, boarding, and disembarking.
Physical demands and Working Environment:
This position requires individuals to work outside in the elements and may include being onboard a vessel at times.
Job Type: Part-time
Pay: $19.00 - $22.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $19 - $22